Customer Experience Design Lead at Vodafone responsible for Leading Digital Transformation in Turkey. Collaborating to enhance customer experiences with innovative solutions and insights.
About the role
- Head of Design leading strategic design initiatives and team evolution at Hinto Group. Focusing on collaboration between design and technology within innovative digital solutions.
Responsibilities
- Costruire un ponte stabile tra design e tech
- Contribuire alla crescita dell’offerta lavorando con Sales e Marketing
- Rendere il team protagonista del cambiamento, promuovendo leadership diffusa e apprendimento continuo
- Definire la visione strategica triennale della Practice, allineata all’evoluzione dell’azienda e del mercato
- Fornire supporto strategico su progetti chiave e iniziative di innovazione
- Supervisionare l’allocazione delle persone sui progetti
Requirements
- 8+ anni nel design (mix Service / Product / UI), di cui 2+ anni in ruoli di leadership/coordinamento in consulenza o aziende strutturate.
- Esperienza su progetti nazionali/internazionali e in contesti multi-cliente.
- Solida padronanza di processi end-to-end e Design Ops.
- Track record data-informed: sai impostare KPI, analizzare performance e costruire business case per la leadership.
- Client-facing: conduzione workshop, presentazioni e negoziazione di trade-off con stakeholder business/IT.
- Hai buona conoscenza dell’inglese (parlato e scritto).
Benefits
- Contratto a tempo indet.
- Opportunità di impostare ed evolvere la Practice con impatto trasversale sull’azienda
- Ambiente dinamico e attento al benessere delle persone
- Work-life balance: lavoro full remote o ibrido (Milano o Torino)
- Rimborsi per internet e telefono cellulare di casa
- Piani di formazione individuali, community interne e momenti di condivisione.
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