Client Experience Specialist providing exceptional operational support for Fidelity's critical clients. Bilingual position requiring expertise in mutual funds and customer relations.
About the role
- Head of Customer Success leading customer success initiatives at Slip Robotics. Driving adoption, satisfaction, retention, and expansion across our customer base.
Responsibilities
- Lead and scale our customer success function.
- Drive adoption, satisfaction, retention, and expansion across our customer base.
- Partner closely with Sales, Product, and Operations to ensure customers maximize value from Slip Robotics’ solutions.
- Oversee the full post-sales lifecycle: onboarding, deployment, training, adoption, support, renewal, and expansions.
- Build and lead a high-performing Customer Success team.
- Establish KPIs, processes, and tools to drive scalable impact.
- Develop repeatable frameworks for seamless customer onboarding and rapid time-to-value.
- Act as a trusted counterweight to Operations, focusing on customer-impactful fixes.
Requirements
- 10+ years of experience in Customer Success, Product Operations, or related functions, ideally in robotics, automation, or deep-tech environments.
- Strong financial acumen; able to evaluate customer requests through a business-value lens (must-have vs nice-to-have) and partner with Sales/Finance on expansion cases.
- Proven team player who collaborates with transparency, shares credit generously, and takes accountability; recognized as a culture carrier who elevates team success over personal wins.
- Proven track record of building customer success functions and scaling teams in fast-paced growth companies.
- Strong operational and program management skills, with the ability to align cross-functional teams.
- Experience managing complex deployments and training programs.
- Data-driven decision-maker; comfortable using metrics to drive strategy and measure impact.
- Excellent communication and relationship-building skills; able to engage with executive stakeholders and technical teams alike.
- Passion for robotics, innovation, and delivering outstanding customer experiences.
Benefits
- Competitive compensation package, including equity.
- Opportunity to shape the future of robotics automation with a rapidly scaling startup.
- A culture of collaboration, innovation, and impact.
- Flexible working environment.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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