Governance Administrator essential for administrative support in Governance team. Handling enquiries, complaints, and collaborating with stakeholders on various cases.
Responsibilities
Be the first point of contact for Governance enquiries and complaints ensuring that Governance cases and complaints are logged and passed on to the relevant colleauges for processes
Responsible for the Governance email box, responding to and triaging enquiries and escalating issues as and when required, liaising with various stakeholders
Ensure Governance administrative and filing processes are followed
Provide case administrative support, sending letters, updating files, sending email communication and filing cases
Support the team and a range of stakeholders such as the external solicitors, data protection, Independent Investigating Officers, and Panels with administrative information on cases, complaints, status updates and timelines
Support the team with the collation of bundles for appeals and court proceedings
Ensure that the Governance complaints tracker is regularly updated and provide weekly status reports
Track and process invoices from panel solicitors and independent contractors
Support with the onboarding of Independent Investigating Officers
Other administrative tasks as and when required
Requirements
Previous administration experience
Excellent communication skills and able to build relationships
Well organised, with excellent attention to detail and the ability to multitask and use initiative
Proficient in MS Office suite
Professional, courteous and able to work confidentially
Benefits
flexible working
hybrid working
competitive salary
life assurance
private healthcare
enhanced pension contribution
enhanced leave
employee assistance program
onsite free lunches and refreshments
free onsite gym
free onsite parking
26 days holiday (increasing with length of service)
mental health clinics
support for continuous professional development
employee discounts and more….*****Please note that these duties and responsibilities are not exhaustive and may be changed from time to time in line with the reasonable requirements of the Police Federation and as directed by the line manager, on behalf of the Head of Department.******
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