Assist credit managers in credit risk assessment and collection of credit data. Manage customer accounts and maintain credit information in accordance with company policies.
About the role
- Global Service Desk Analyst providing tier I support at Long View's Integrated Global Services team. Collaborating with a diverse team to deliver service excellence in Toronto, Calgary, Edmonton.
Responsibilities
- Submit fully documented customer issues into a ticket management system
- Analyze the symptoms, determine the urgency and where possible, provide resolution to the issue
- Dispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycle
- Understand and assist with all internal and external escalations
- Continue to look for process improvement opportunities, and follow up with peers and leads in improving service delivery
Requirements
- 2+ years of experience in a technical support role providing tier I support in a service desk or help desk role
- The ability to speak in a professional environment
- Excellent written and verbal communication skills
- Proven ability to troubleshoot and resolve technical and procedural issues
- Ability to adapt to fluctuating customer needs and manage high stress situations while reacting quickly and professionally
- Capability to establish rapport among peers and colleagues
- Proven ability to provide superior customer service both on and off of the phone
- ITIL Incident Management understanding
- A+ Certification
Benefits
- Great people and culture
- Recognition programs
- FUN is one of our core values
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
BCBA providing ABA therapy in Baltimore area for children on the autism spectrum. In - home and daycare settings with flexible hours and a supportive work environment.
Analyst, Technical participating in DevOps practices at T - Mobile, translating business requests into technical artifacts. Collaborating with IT teams to improve project efficiency and quality.
Lead Analyst managing data - informed strategies to optimize risk within Pay - As - You - Go business model. Reviewing performance and recommending improvements for better outcomes in data management.
Transactions Analyst managing property level diligence and closing for real estate transactions at Link Logistics. Collaborating with investments, property management, and outside counsel in a fast - paced environment.
Behavioral Analyst providing ABA services for clients ages 2 - 21 and families in Pennsylvania. Collaborating with multidisciplinary teams to develop and implement Individualized Treatment Plans (ITPs).
Behavioral Analyst conducting assessments and collaborating with clients and families on treatment plans. Focused on developing and implementing evidence - based strategies for children with behavioral challenges.
Behavioral Analyst performing assessments and developing treatment plans for clients with autism. Collaborating with families and providers in Pennsylvania for individualized care.
Behavioral Analyst performing direct care and supervisory duties for clients ages 2 - 21 in Pennsylvania. Collaborating with families and service providers to develop Individualized Treatment Plans (ITPs).
Senior Analyst at LPL Financial overseeing complex client conversion activities. Responsible for managing projects and collaborating with various stakeholders to ensure accuracy and alignment with business objectives.