EH
Elevance HealthSenior Portfolio Manager
Portfolio Manager Senior overseeing complex project portfolios, ensuring alignment with budget objectives and operational goals at Elevance Health.
About the role
- Provide high quality Optimisation management to SiteMinder's GDS hotel customers.
- Qualify hotel needs in order to develop training and strategy and audit plans.
- Deliver GDS training via telephone, Skype, classroom based training (onsite and offsite as required) and other avenues.
- Assist the Specialist Services Team in rate checking, rate loading and best practices.
- Work with Key Optimisation Managers for VIP clients to solve training and/or strategy needs.
- Provide a point of contact for technical Optimisation management for GDS hotel customers.
- Resolve escalated support issues from VIP clients and top accounts for GDS-related queries.
- Engage with GDSs and build relationships for technical assistance and product development.
- Escalate product feedback, including change requests, technical enhancements and system capability issues, to the Product Team.
- Manage and prioritize daily caseloads, ensuring trainings are scheduled and delivered per SLAs and KPIs.
- Ensure all issues are logged accurately in CRM (Salesforce) and cases are closed timely.
Requirements
- Understanding of how to help hotels grow revenue through the implementation of strategy within GDS and monitoring of results.
- Hotel/travel technology industry experience with knowledge of all major GDSs.
- Previous experience of working with CRS systems, particularly Sabre Hospitality.
- Ability to deliver training / optimisation sessions with a high level of energy, enthusiasm and customer engagement.
- Strong troubleshooting skills, ideally supporting an enterprise application.
- Experience working within a KPI and/or SLA-driven organization.
- High level of self-sufficiency and autonomy.
- Language Preferred: English/Spanish/German/French
- Application form requires years of experience on GDS (applicant must confirm)
- Application form requires experience in Hotel OR Travel Domain (applicant must confirm)
Benefits
- Equity packages for you to be a part of the SiteMinder journey
- Hybrid working model (in-office & from home)
- Mental health and well-being initiatives
- Generous parental (including secondary) leave policy
- Paid birthday, study and volunteering leave every year
- Sponsored social clubs, team events, and celebrations
- Employee Resource Groups (ERG) to help you connect and get involved
- Investment in your personal growth offering training for your advancement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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