Complaints Analyst investigating and responding to customer complaints for Coinbase. Collaborating with legal teams and optimizing internal processes for a growing crypto platform.
About the role
- Functional Analyst responsible for translating stakeholder requirements into functional specifications. Joining UniSystems to support system evolution and testing activities in Luxembourg.
Responsibilities
- Gather, analyse, and document business requirements from stakeholders, translating them into functional specifications, use cases, and user stories.
- Design and maintain business process models, specifications, and system documentation to support system evolution and maintenance.
- Define and execute test strategies, including test plans, test scenarios, functional and technical testing, and support for User Acceptance Testing (UAT).
- Contribute to system improvements such as notification mechanisms, dashboards, and other enhancements.
- Ensure requirements traceability and consistent data flow across systems, updating documentation as needed.
- Collaborate with stakeholders through workshops and meetings, preparing analysis documents, reports, and minutes.
- Review and finalize release documentation (user guides, manuals, release notes) and record/follow up on issues in JIRA.
- Participate in project governance activities, including kick-off and progress meetings with Eurostat staff and contractors.
Requirements
- A Bachelor degree and at least 15 years of work experience (or a Master degree and at least 11 years experience)
- At least 5 years of specific expertise in Oracle / (PL)SQL (min. competence level [3,])1
- At least 3 years of specific expertise in business analysis of which at least 2 years in official statistical production (min. competence level [3])
- At least 3 years of specific expertise in functional testing (min. competence level [3])
- Very good knowledge of SQL
- Expertise in IT business analysis, functional, integration, performance and security testing. More specifically: experience in business analysis in the official statistical production process and particularly related to the statistical business registers is necessary
- Knowledge of the EGR statistical process, and application ecosystem will be considered as a strong asset, as a lot of time to learn the specific business domain and applications is required for a person without previous experience on it.
- Knowledge of Micro data linking concepts and techniques is an advantage.
- Ability to cope with fast changing technologies used in Microsoft 365, in particular, the Power BI application
- Ability to understand, speak and write English in C1 level (French in B2 level would be an asset)
- ***Mandatory certifications***
- *Certifications in Oracle/SQL*
Benefits
- At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at our Diversity, Equality & Inclusion Policy for more information.
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Location requirements
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