Supporter Care Manager leading a dedicated team at Anthony Nolan to enhance the supporter experience. Overseeing enquiries, income processing, and driving improvements in supporter care services.
About the role
- Fraud Manager responsible for designing and executing the fraud management strategy at Castle Trust Bank. Managing fraud trends and collaborating with various teams for comprehensive fraud management.
Responsibilities
- End-to-end responsibility for all aspects of fraud management within retail finance business, Omni Capital
- Design and execute fraud management strategy, analyze fraud trends and behaviors
- Investigate fraud cases and manage financial impacts
- Ensure compliance with policies and collaborate with key teams
- Maintain fraud systems, deliver timely reporting, and resolve incidents
- Keep processes updated and test relevant controls
Requirements
- Proven experience in fraud management within a finance services environment (banking or consumer finance would be advantageous)
- Strong analytical skills supporting pattern and trends assessment
- Ability to synthesize information and identify necessary courses of action
- Excellent investigation skills for fast case review and resolution
- Conduct effective root cause analysis with improvement recommendations
- Outstanding communication skills across all levels of the organisation, including senior leadership and external firms
- Experience dealing with Action Fraud, NCA, Credit Reference Bureaus, FOS, and law enforcement
- Ability to adapt to changing priorities and pressures within financial services in relation to fraud and financial crime
- Strong presentation skills to simplify complex topics for wider audiences
- Highly adept at collaborating and coordinating activities across multiple functions
Benefits
- Annual performance related bonus based on individual and company performance
- Generous contributory pension scheme through Hargreaves Lansdown
- Life assurance
- 25 days annual leave (plus bank holidays)
- Option to buy/sell up to 5 additional days (terms apply)
- Extra day paid annual leave for Volunteering
- Private healthcare through Equipsme
- Free access to TELUS Health EAP for health and wellbeing support
- Free eye test vouchers
- Discounted gym membership
- Season ticket travel loans (if applicable)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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