Branch Manager leading and coaching team to provide excellent customer experience at U.S. Bank. Promoting products and compliance with banking regulations in local communities.
Responsibilities
Responsible for demonstrating and ensuring all team members provide an excellent customer experience reflective of U.S. Bank culture and core values
Lead and manage branch(es) to ensure that goals are met and to ensure compliance with all banking laws and regulations
Regularly coach, develop, mentor and train team members
Utilize effective communication and critical thinking to identify financial resources for customers
Expand customer base and promote U.S. Bank products and services in the local market/community
Ensure compliance with all banking laws and regulations
Actively ensure compliance with the U.S. Bank Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements
Requirements
Bachelor’s degree, or equivalent work experience
Four to five years of experience working in a sales, retail management, or banking environment
Advanced product/service knowledge and thorough knowledge of regulatory, policy and compliance issues
Solid understanding of retail product philosophy, including policies, procedures, documentation, and systems
Thorough knowledge of teller and platform functions, including but not limited to processing transactions, balancing cash, opening accounts, and sales techniques
Effective analytical skills to evaluate credit requests, prepare budgets and determine trends in a given marketplace
Strong interpersonal communication, leadership, relationship management, time management, sales activities management, and sales ability skills
Ability to evaluate and resolve problems and issues with minimal guidance
Demonstrated success in retail sales environment
Working knowledge of employment practices including rewards and recognition, employee development, and change management
Benefits
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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