Quality Manager overseeing the execution of strategic quality plans in a manufacturing setting. Ensure compliance with internal and external quality standards while managing a quality department in Farwell, Michigan.
About the role
- Branch Manager leading and coaching team to provide excellent customer experience at U.S. Bank. Promoting products and compliance with banking regulations in local communities.
Responsibilities
- Responsible for demonstrating and ensuring all team members provide an excellent customer experience reflective of U.S. Bank culture and core values
- Lead and manage branch(es) to ensure that goals are met and to ensure compliance with all banking laws and regulations
- Regularly coach, develop, mentor and train team members
- Utilize effective communication and critical thinking to identify financial resources for customers
- Expand customer base and promote U.S. Bank products and services in the local market/community
- Ensure compliance with all banking laws and regulations
- Actively ensure compliance with the U.S. Bank Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements
Requirements
- Bachelor’s degree, or equivalent work experience
- Four to five years of experience working in a sales, retail management, or banking environment
- Advanced product/service knowledge and thorough knowledge of regulatory, policy and compliance issues
- Solid understanding of retail product philosophy, including policies, procedures, documentation, and systems
- Thorough knowledge of teller and platform functions, including but not limited to processing transactions, balancing cash, opening accounts, and sales techniques
- Effective analytical skills to evaluate credit requests, prepare budgets and determine trends in a given marketplace
- Strong interpersonal communication, leadership, relationship management, time management, sales activities management, and sales ability skills
- Ability to evaluate and resolve problems and issues with minimal guidance
- Demonstrated success in retail sales environment
- Working knowledge of employment practices including rewards and recognition, employee development, and change management
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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