Hybrid Financial Clearance Representative – AR

at RevCycle, Inc.

• Job title: Financial Clearance Representative – AR
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Remote, United States

About the role

• Manage pre-service insurance reviews for healthcare clients in a remote or office environment. Process inquiries and claims with focus on accuracy and Key Performance Indicators.

Responsibilities

• This position is responsible for managing pre-service insurance reviews for our healthcare clients.
• Representatives will work in a company office or home office environment.
• The Representative will manage inquiries and concerns related to insurance with the goal of processing each account with accuracy to facilitate successful insurance registration and claims processing.
• They will learn through classroom training, on-the-job experience and management guidance.
• They will operate with minimal management guidance to exceed Key Performance Indicators for incoming and outgoing calls, and call review scores.
• This role is expected to follow company and client policies, procedures, and applicable laws.

Requirements

• Prior work experience in a call center and healthcare customer service setting is preferred.
• Familiarity with Artiva and Cerner Soarian application is preferred.
• Working knowledge of medical billing and coding is preferred.
• Prior work experience in a medical office and/or general understanding of health insurance is preferred.
• Prior Supervisory experience is welcome in this growing company.
• Able to communicate clearly, both verbally and in writing, and utilize proper grammar and telephone etiquette and provided electronic tools.
• Able to navigate multiple computer applications and databases.
• Reliable and responsible. Arrives on time and uses time productively.
• Possesses and demonstrates professional judgement and client services business acumen.
• Understands sensitive personal information (SPI) and sensitive consumer information (i.e., Protected Health Information (PHI)) while maintaining the confidentiality of this information.
• Able to use tools provided to compute basic math calculations using addition, subtraction, multiplication, division, and percentages.
• Self-motivation and committed to career success.

Benefits

• Paid Medical insurance includes personalized assistance to select from any qualified options in the marketplace.
• Additional options for Dental/Vision, paid short-term disability and life insurance benefits.
• Generous PTO (3 weeks per year) plus holiday pay and make-up time benefits begin within month three of employment.
• 401K Company shares profits through an annual discretionary bonus which employees can have in full or deposit (some or all) into their 401k.