Field Service Engineer maintaining and troubleshooting pharmacy automation equipment. Requires travel to customer sites nationwide for service and training support.
Responsibilities
Troubleshoot, diagnose, and repair equipment onsite at pharmacies and remotely by phone
Administer training and support to pharmacy staff when needed
Diagnose customer workflow issues and optimize ScriptPro system performance
80% or more travel is an essential function of this job and is required (equal amounts of long-distance driving and air travel)
Physical demands of this role require lifting up to 55lbs unassisted, and lifting up to 120lb, push/pull up to 800lbs assisted, climb various ladder types, lifting and stacking servers, mounting monitors, computers, or status screens (including but not limited to 65 inch LCD TVs), as well as stand 6-8 hours per day
Must be available with phone on and responsive 24/7 during scheduled shift
Requirements
Bachelors degree in Electronics or Computer Science, or equivalent work experience is preferred
Experience with computer systems repair and a strong mechanical aptitude
Must be 21 years old or older
General knowledge of IT, Windows NT/XP/7/8/10
Must be able to lift 70+ lbs. daily, including when traveling by auto or air
Must be available to work as needed and assigned
Maturity and integrity are a must
Strong organizational and customer service skills
Benefits
Health: Medical, Dental, Vision, Short-Term Disability, Company Paid Life Insurance & Long-Term Disability, 24/7 on campus Gym, and Vitality Wellness Program that helps lower your premium costs
Well-being: Paid Time Off (PTO, Maternity, Paternity, Adoption Leave), nine (9) paid holidays, paid volunteer hours, Employee Assistance Program, company-sponsored events and team-building activities, 401(k) Retirement Plan with company match, financial investment services, employee discounts on products and services
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