Senior Back - End Developer responsible for developing APIs and data projects for SEB. Collaborating with tech experts in a hybrid agile environment in Vilnius.
About the role
- Handle **calls and emails** from corporate clients regarding business travel arrangements, including flights, hotels, car rentals, and visa assistance.
- Provide **travel solutions** based on company policies, cost-effectiveness, and traveler preferences.
- Manage **itinerary changes, cancellations, refunds, and rebookings** as per client requests.
- Coordinate with **airlines, hotels, and travel vendors** to ensure smooth travel experiences.
- Address and resolve **travel-related issues** such as missed flights, booking errors, or emergency travel needs.
- Maintain and update **customer travel profiles** and ensure compliance with corporate travel policies.
- Work with internal teams to provide **customized travel solutions** for high-value clients.
- Ensure timely **follow-ups** and maintain a high level of customer satisfaction.
- Stay updated with **industry trends, airline policies, and travel regulations.
Requirements
- 1-3 Years in Corporate Travel / Business Travel Support (Email & Voice)
- German Language B2 Level
Job title
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