CO
CoreSiteIT Helpdesk Manager
Manager of IT Helpdesk overseeing Tier 1 helpdesk operations and driving customer satisfaction in digital infrastructure company.
About the role
- Define and maintain comprehensive technical standards and 3–5-year target architecture roadmaps for key technologies (infrastructure, application layers);
- Work with project teams and architects to ensure adherence to standards
- Find and resolve portfolio-wide and project-wide interdependencies and ensure project scheduled accordingly
- Communicate enterprise objectives and transformation roadmaps with infrastructure, applications, solutions, and business leaders
- Integrate strategic guidelines into project implementation
- Review existing business processes and establish metrics to improve business processes, as well as support of all architectural disciplines under their direction.
- Work on highly complex projects that require in-depth knowledge across multiple specialized architecture domains.
- Participate and contribute to technology selection due diligence processes (RFP, RFI, etc.)
- Research new technology trends and develop position papers
- Identify opportunities and help implement architecture practices that improves C1’s EA maturity
- Facilitate the EA governance processes.
- Manage exceptions to architectural standards at an enterprise level.
Requirements
- Minimum of 10+ years as an architect (enterprise, solution, infrastructure) and/or experience with data engineering, data science, software engineering experience, or front-end and back-end software engineering (i.e., experience as a full stack engineer)
- 5 years in project delivery with at least 1-2 major ($5m+) delivery projects
- Ability to design solutions within technical domain
- Ability to create broad architectural vision
- Bachelor’s or Master’s Degree in Information Technology, Computer Science, or a related quantitative discipline
- Certification for relevant software programs in technical domain or master’s degree are strong pluses
- Understanding of data architecture and integration architecture
- Understanding of fundamental design principles behind a scalable application
- Brings a high-energy and passionate outlook to the job and can influence those around them
- Able to build a sense of trust and rapport that creates a comfortable & effective workplace
- Passion for innovation and “can do” attitude.
Benefits
- Work-life flexibility
- Hybrid work environment
- Variable annual incentive plan
- Generous annual vacation allotment
- Top-notch flexible benefits plan including family building and gender affirmation
- Retirement Plan, matched contributions at 6%
- Access to a learning platform and educational assistance support
- Access to a virtual wellness platform
- Career development opportunities
- Wellness Flex Fund to support personal interest and activities
- Day off to volunteer in your community and other paid time off options
- Corporate discounts *subject to employment agreement
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