CO
CoreSiteIT Helpdesk Manager
Manager of IT Helpdesk overseeing Tier 1 helpdesk operations and driving customer satisfaction in digital infrastructure company.
About the role
- Develop data architecture reference architectures and roadmaps focused on platforms including cloud and AI
- Drive technology portfolio optimization using industry best practices such as lean, SAFe, TOGAF, and Systems Engineering
- Provide thought leadership in technology selection analysis to achieve an organization’s objectives
- Engage with business and CIO team’s planning and design initiatives to identify opportunities for reuse of existing standard capabilities
- Create the architecture analysis with supporting artifacts to drive technology recommendations presented to senior management and business stakeholders
Requirements
- 5+ years of industry-relevant experience
- Experience working in financial services organizations with AI and Cloud technologies
- Personal skills: Communication, Relationship Building, Collaboration, Influencing
- Certifications in SAFe, TOGAF, ITIL, and Systems Engineering are desirable but not required.
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 8 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level; and years of service
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PG
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