Lead the development team, ensuring alignment between deliveries, projects and the needs of the business unit;
Direct efforts to achieve key objectives, ensure quality and secure the team's deliveries;
Ensure the roadmap is being followed, identifying and resolving impediments quickly;
Lead agile ceremonies and necessary rituals to maintain delivery cadence;
Understand the customer's/user's perspective and ensure issues are addressed effectively;
Monitor and improve metrics such as mean time to recovery, lead time, productivity, team efficiency and effectiveness;
Support the Manager in hiring, promotions, salary adjustments, etc.;
Report initiative status and updates to different hierarchical levels, ensuring visibility on progress, impediments and action plans;
Develop the team's soft and hard skills and lead knowledge management practices;
Recommend appropriate team training focused on technical capabilities and engagement;
Manage conflicts assertively, ensuring team harmony and continuity of deliveries;
Work in an agile, metrics- and results-driven environment;
Promote proactivity and autonomy, encouraging the team to anticipate problems and needs, seeking solutions before challenges arise;
Diagnose problems and anticipate solutions, ensuring best practices and delivery security;
Manage vendors and incidents, aiming to optimize processes and minimize failures.
Requirements
Strong experience in technical leadership, focused on managing software development teams, preferably in agile environments;
Experience coordinating complex projects, with system integrations and technological evolution;
Experience in people management (performance, 1:1 meetings, individual development plans, succession planning, development mapping, etc.);
Experience with metrics such as mean time to recovery, lead time, productivity, team efficiency and effectiveness;
Knowledge of architectural design to contribute to the team's technical decisions;
Knowledge of product development (roadmap building, outcomes, OKRs and KPIs, delivery oriented to problem solving and impact);
Familiarity with modern technologies such as Cloud Computing (AWS, GCP, Azure, etc.);
Familiarity with continuous integration and deployment (CI/CD);
Knowledge of continuous improvement methodologies and monitoring performance metrics;
Experience as a software engineer, with an understanding of the main challenges developers face in the development cycle;
Ability to influence the team with solutions aligned to company strategy;
Skills in stakeholder and vendor management, ensuring solution sustainability and SLA compliance;
Experience implementing asynchronous practices and knowledge sharing;
Experience with artificial intelligence and automation in customer service channels;
Ability to give and solicit feedback constructively, aiming at team growth and process improvement;
Vision for technological evolution, applying industry best practices;
Focus on product relevance and innovation, ensuring quality and resilience of developed solutions;
Availability for hybrid work: required to attend our office in the Morumbi area of São Paulo once a month for 4 consecutive days, usually in the last or first week of the month (Creditas in Person).
Benefits
Health plan (Alice)
Dental plan (SulAmérica)
Wellz: fully covered therapy sessions
Wellhub: access to gyms and studios
Creditas Endurance: high-impact sports incentive program
Pharmacy discount program (Univers)
Life insurance (Porto Seguro)
Birthday day off
Extended parental leave: 6 months for birthing parents and 35 days for non-birthing parents
Family Care: support program for new parents
Childcare allowance
Allowance for dependents with disabilities
SESC: access to SESC facilities for you and your dependents
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