Service Manager managing field labor and project performance for HVAC services company. Ensuring customer satisfaction and adherence to safety standards while driving team productivity.
About the role
- Operations Manager for real estate software company overseeing business systems like Salesforce and NetSuite. Responsible for daily operations, improvements, and team coordination.
Responsibilities
- Ensure coordination and effective execution of Business and System Analysts work on systems, tools, and policies, while partnering with their respective managers.
- Review how work is being done across systems and processes; identify inefficiencies and recommend improvements
- Analyze system data and trends to identify risks, opportunities, and areas for better performance
- Log into system and review dashboards daily to monitor case/ticket activity
- Ensure requests are updated, assigned promptly, and that communication with requesters is consistent and timely
- Share updates with leadership through weekly status reports that highlight progress, risks, and status
- Coordinate with stakeholders to gather requirements, document changes, and support system rollouts or new tool adoption
- Seek opportunities for process improvements through automation or integration of systems
- Write and maintain operational playbooks
- Triage system issues, escalate when needed, and ensure timely resolution
Requirements
- College degree or equivalent experience
- 3-5 years as an Operations Manager or related field
- Strong problem-solving and analytical skills; able to work independently and bring forward recommendations.
- Excellent communication skills (both written and spoken) with the ability to update leadership and coordinate across teams.
- Experience with Salesforce and NetSuite
- Experience with JIRA and Agile/Scrum methodology preferred
- Experience leading or mentoring a small team.
- Strong interpersonal skills with experience working with multiple departments, subject matter experts, and colleagues that are geographically dispersed
- Strong team player with excellent interpersonal and communication skills
- Experience within real estate or real estate brokerages is ideal
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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