Disaster Case Manager assisting individuals in recovery from disasters through coordinated services. Role includes outreach, assessments, and development of recovery plans with survivors.
Responsibilities
Perform outreach to identify vulnerable persons in need of services and referrals.
Must meet survivors face-to-face a minimum of twice during the case management process.
Screen applicants promptly and responsively to identify urgency of need and direct individuals to appropriate services.
Perform intake interviews via phone and/or in person, linking survivors to resources for urgent needs.
Conduct comprehensive, individualized, strengths-based, and culturally-responsive assessments of each Survivor's disaster recovery needs and available resources.
Engage each Survivor to cooperatively participate in the development, implementation, and ongoing review of an individualized disaster recovery plan.
Empower the disaster survivor to effectively access the resources available in accordance with the sequence of assistance for disaster recovery.
Provide, refer, or otherwise arrange for individuals and families to receive needed services and resources identified in the recovery plan.
Requirements
completion of a disaster recovery case management specific curriculum
must be bilingual - proficient in Spanish
current background check and negative drug test, as required
able to maintain ethical conduct in accordance with organizational policy
able to maintain high standards for protecting client information
must be able to multi-task and effectively accept change in routine
must be able to work in a potentially high stress environment
able to work collaboratively with others
computer literate, able to utilize word processing, database, and spreadsheet software
possess excellent communication skills both written and verbal
have a valid driver’s license and a registered, insured and reliable vehicle to be able to drive long distances
be organized and prepared for meetings, briefings, and conversations with clients, staff and external partners
able to work without close supervision on assigned duties
possess no outside business interest that may conflict with the organization’s goals and objectives
not be employed by another agency conducting DCM activities under this FEMA program
Benefits
Mileage reimbursement reports, usually monthly. Mileage is reimbursed in this program.
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