Hybrid Disaster Case Manager – Bilingual Spanish

at Disaster Services

• Job title: Disaster Case Manager – Bilingual Spanish
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $55,000 - $57,500 per year
• Degree requirement: Professional Certificate
• Location requirements: Hybrid, Texas, United States

About the role

• Disaster Case Manager assisting individuals in recovery from disasters through coordinated services. Role includes outreach, assessments, and development of recovery plans with survivors.

Responsibilities

• Perform outreach to identify vulnerable persons in need of services and referrals.
• Must meet survivors face-to-face a minimum of twice during the case management process.
• Screen applicants promptly and responsively to identify urgency of need and direct individuals to appropriate services.
• Perform intake interviews via phone and/or in person, linking survivors to resources for urgent needs.
• Conduct comprehensive, individualized, strengths-based, and culturally-responsive assessments of each Survivor's disaster recovery needs and available resources.
• Engage each Survivor to cooperatively participate in the development, implementation, and ongoing review of an individualized disaster recovery plan.
• Empower the disaster survivor to effectively access the resources available in accordance with the sequence of assistance for disaster recovery.
• Provide, refer, or otherwise arrange for individuals and families to receive needed services and resources identified in the recovery plan.

Requirements

• completion of a disaster recovery case management specific curriculum
• must be bilingual - proficient in Spanish
• current background check and negative drug test, as required
• able to maintain ethical conduct in accordance with organizational policy
• able to maintain high standards for protecting client information
• must be able to multi-task and effectively accept change in routine
• must be able to work in a potentially high stress environment
• able to work collaboratively with others
• computer literate, able to utilize word processing, database, and spreadsheet software
• possess excellent communication skills both written and verbal
• have a valid driver’s license and a registered, insured and reliable vehicle to be able to drive long distances
• be organized and prepared for meetings, briefings, and conversations with clients, staff and external partners
• able to work without close supervision on assigned duties
• possess no outside business interest that may conflict with the organization’s goals and objectives
• not be employed by another agency conducting DCM activities under this FEMA program

Benefits

• Mileage reimbursement reports, usually monthly. Mileage is reimbursed in this program.