Hybrid Bilingual Field Activities Associate

at Grainger

• Job title: Bilingual Field Activities Associate
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: CA$23 - CA$32 per hour
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Saint Laurent, Canada

About the role

• Field Associate managing client experiences and sales opportunities in a hybrid role. Responsible for customer engagement and effective communication in retail and service settings.

Responsibilities

• Take responsibility for the end-to-end customer experience.
• This includes selecting appropriate products based on customer needs, accurately entering and managing orders, preparing products safely and precisely, and, when applicable, securely loading the customer’s vehicle.
• Consistently perform branch sales-focused activities to capitalize on sales opportunities and encourage customer retention to achieve revenue targets.
• Promote the company’s products and services to customers and provide alternative solutions when required.
• Maintain broad and thorough knowledge of the products and tools offered, including completing required training programs.
• Process customer transactions.
• Provide customers with up-to-date information on deliveries, lead times, quotes, and related inquiries.
• Manage and perform tasks related to vending machine restocking and vendor-managed inventory (VMI).

Requirements

• High school diploma.
• 1–3 years of experience in retail or customer service (e.g., counter service, retail floor, phone support, or warehouse).
• Bilingualism (English and French) is required due to the nature of this role.
• Some schedule flexibility is required to accommodate branch operations.
• Ability to learn and safely operate powered industrial equipment such as a forklift.
• Complete required initial and ongoing training within designated timeframes.
• Motivated, energetic, and dedicated to customer service and sales growth.
• Ability to collaborate effectively, with tact and diplomacy, with internal and external customers and cross-functional partners.
• Proven ability to exercise sound judgment, solve problems independently, and understand Grainger’s core value proposition.
• Ability to handle a variety of technical and operational issues.
• Excellent verbal and written communication skills.
• Background checks and drug screening may be required (depending on company or client requirements for on-site work and/or equipment operation).

Benefits

• Health insurance, dental insurance, vision coverage, and prescription drug plans.
• Paid time off and 12 company-observed holidays per year (varies by province of residence).
• Life insurance, including coverage for spouses and dependents.
• Employee and family assistance program to help team members address physical, emotional, mental, financial, and other concerns.
• RRSP and a defined-contribution retirement plan to help you save for your financial future.
• Assistance with tuition and professional membership fees.
• Employee discounts, teammate perks, and more!