Director of Leasing overseeing all leasing activities at Centurion Asset Management. Responsible for managing relationships and operations to achieve leasing targets in a hybrid position.
About the role
- Director of Customer Engagement Delivery at College Board leading third-party contact center operations. Ensuring optimal engagement and customer experience through performance metrics and strategic collaboration.
Responsibilities
- Leading and directing how educators and students engage successfully with College Board
- Owning the end-to-end delivery of program-level support through third-party contact center partners
- Collaborating closely with CEE leaders, program stakeholders, and delivery teams
- Driving exceptional performance results and optimal customer experience by leveraging data-driven insights
- Tracking vendor performance against defined SLAs and KPIs
- Implementing improvement strategies with vendor teams using data-driven methodologies
Requirements
- 7+ years of progressive experience in contact center operations
- Proven leadership capabilities
- Ability to lead and influence cross-functional and vendor teams
- Optimize key performance metrics (e.g., SLAs, AHT, FCR, NPS, CSAT)
- Design and implement scalable service delivery strategies
- Drive continuous improvement initiatives across Tier 1 and Tier 2 support models
- Expertise in core operational areas, including workforce management and capacity planning
- Quality assurance and performance monitoring
- Coaching frameworks and frontline development
- Familiarity with Generative AI applications in contact center operations
- Bachelor’s degree preferred in a relevant field (e.g., Business, Operations, Organizational Leadership) or equivalent practical experience in contact center operations and leadership
- Ability to travel 3–4 times annually to College Board offices or on behalf of College Board business needs
Benefits
- A meaningful career
- A supportive team
- Comprehensive package designed to help you thrive
- Annual bonuses and opportunities for merit-based raises and promotions
- Mission-driven workplace where your impact matters
- Team that invests in your development and success
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Programs Director at FMI overseeing experiential learning programs for strategic impact. Ensuring quality and financial performance while leading program execution and team development.
Director of Continuous Improvement leading initiatives and enhancing operations at Zeus Industrial Products. Responsible for strategic improvements across various departments to drive efficiency and excellence.
Director of Clinical & Medical Affairs at CORCYM providing leadership for Global Clinical & Medical Affairs. Overseeing clinical strategy, clinician engagement, and medical education in compliance with regulations.
Senior Director leading Pax8's global vendor alliance strategy. Shaping partnerships and accelerating marketplace success through a collaborative and strategic approach.
Project Director leading complex integrated projects at Edelman, a global communications firm. Collaborating with teams to manage schedules, deliverables, and ensure project success.
Deputy Director, Research & Analysis managing regional programs and analyzing emerging press freedom trends. Collaborating with stakeholders and supervising research projects at CPJ.
Leading the R&D Neuroscience Precision Measures strategy at Johnson & Johnson. Collaborating across teams to deliver drug development and data - driven initiatives.
Director overseeing hospital housekeeping operations, fostering teamwork and patient satisfaction while ensuring compliance with safety regulations.
JJ
Associate Director in R&D Neuroscience at Johnson & Johnson developing precision medicines for complex brain health challenges. Collaborating with cross - functional teams to drive implementation of innovative strategies.