Senior Managing Director at Ankura leading human capital consulting engagements with significant revenue targets. Focus on business development and client relationship management in multiple industries.
FU
Hybrid Director, Strategic Initiatives
Posted 3 weeks ago
About the role
- Build and lead operations and process improvement initiatives, as well as member and/or employee workflows from scratch.
- Lead member service efforts, including day to day operations and rollout of supportive services.
- Compile data, analytics, and identify trends to implement growth strategies and scale development of digital banking, core, and/or electronic services.
- Lead large-scale projects designed to provide an optimal end-to-end user experience, leveraging industry best practices.
- Deliver concepts, personas, user journeys, storyboards, system maps, user flows, wireframes, visual design comps, and prototypes using mapping software, such as Visio.
- Oversee the full lifecycle of project design from conception and design executions to development handoff, to frontend QA, and to iteration and optimization of established features and user experiences.
- Establish milestones and monitor adherence to schedules and budget, identify problems and obtain solutions, such as allocation of resources or changing business requirements and approaches based on system capabilities.
- Provide hands-on work on execution of project initiatives and priorities required, including acting as an individual contributor when or where necessary.
- Communicate effectively with vendors and all levels of leadership in meetings, presentations, and interactions.
Requirements
- 10 years’ experience working in a digital, technology, marketing, or operations department or experience working within digital-first organization, and 5+ years in a management role.
- Bachelor’s degree in technology, mathematics, engineering, computer science, or equivalent work experience required.
- Ability and flexibility to travel, on occasion, to corporate offices, conferences, or meetings.
- Full-service financial institution experience preferred.
- Strong interpersonal and collaboration skills, and able to apply critical thinking and constructive feedback to drive toward solutions and decisions quickly.
- Strong technical and analytical skills required.
- Familiarity with SDLC is encouraged.
- Very detail oriented, analytical, and strong attention to detail.
- Experience working in a start-up or similar environment a plus.
- In-depth knowledge of Credit Union products and services, procedures and guidelines, and field of membership requirements.
- Thorough knowledge of regulations applicable to essential responsibilities.
- Ability to read, speak and write clearly to convey information effectively.
- Effective communication skills across all levels of audience.
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AS
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