Hybrid Director, Site Reliability Engineering

at skillventory - A Leading Talent Research Firm

• Job title: Director, Site Reliability Engineering
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: AWS, Azure, Chef, Cloud, Distributed Systems, Grafana, Kubernetes, Prometheus, Python, Shell Scripting, Splunk, Terraform
• Location requirements: Hybrid, Smithfield, United States

About the role

• Director for SRE supporting Fidelity’s growing public cloud presence and delivering reliable runtimes for business critical workloads. Leading diverse technical teams to enhance cloud management capabilities and customer value.

Responsibilities

• The Fidelity Enterprise Infrastructure (EI) Production Support team is seeking a Director to help scale our growing public cloud presence.
• Fidelity’s Site Reliability Engineers work with our cloud platform teams to deliver reliable runtimes for Fidelity’s business critical workloads.
• This team is responsible for cross-cutting cloud management capabilities and are the experts on the state of Fidelity’s cloud platforms at any moment.
• The team comes from diverse technical backgrounds, and the responsibilities provide opportunity for a variety of challenges that require engineers to work on software and systems challenges.
• Ideal candidates will have a background in either software engineering or systems engineering with a desire to learn the other or previous experience as an SRE.
• The Director for SRE will support Engineering and Systems Operational support for Business Unit aligned functions including Application Support, Cloud Enablement, Helpdesk, Environment Management, Mid-tier & Web Operations, & Platform Engineering.
• By demonstrating and promoting Fidelity and agile leadership behaviors, you will evolve and sustain an innovative agile culture.
• Our ever-evolving technology stack ensures a phenomenal learning culture in the team.
• We are always exploring new technologies and new ways to continually provide value to our customers.
• This team has a direct and positive impact on Fidelity’s customers.

Requirements

• Ability to automate with various scripting languages (Python, Shell scripting, etc.)
• Experience managing systems using infrastructure as code tools (IAM, ARM, Terraform, Chef)
• Solid understanding of Cloud Computing and DevOps concepts including CI/CD pipelines
• Hands-on Kubernetes skills and knowledge.
• Hands on experience with Cloud services on AWS and Azure
• Experience on building resiliency with Chaos Engineering practices
• Hands on experience with one or more observability tools (Prometheus, Grafana, ELK/OpenSearch, OpenTelemetry, Datadog, etc.)
• Experienced in Instrumentation with systems skills on building and operating, monitoring, logging, alerting services of distributed systems at scale.
• Proven experience in maintaining scalability and resiliency of complex environment.
• Proven experience in implementing advanced observability practices and techniques at scale.
• Demonstrated ability to utilize modern monitoring tools (DataDog, Prometheus, Splunk)
• Experienced in Instrumentation with systems skills on building and operating, monitoring, logging, alerting services of distributed systems at scale.
• Ability to triage, execute root cause analysis, and be decisive under pressure.
• Experience managing and interpreting large datasets using query languages and visualization tools.
• Proficient communication skills with an ability to reach both technical and non-technical audience.
• Ability to learn new software, method and practices and bringing them to our developers.
• Ability to work with a variety of individuals and groups, both in person and virtually, in a constructive and collaborative manner and build and maintain effective relationships.
• Bridges the gap between lofty architecture ideas and development of feasible solutions.
• Facilitates discussions among component owners to improve end-to-end understanding of transaction paths.
• Provides consulting to architects and developers on common patterns and tactical, reusable solutions.
• Influences adoption of stability principles by presenting facts and data.
• Drives operational readiness discussions and reviews of new solutions and products.
• Develops frameworks for self-assessment of applications on various stability and dependability pillars.
• Participates, even unsolicited, in discussions and decisions that impact customer experience.
• Selectively preserves and shares collective memory and successes of past.
• Mindset of continuous learning and experimentation.
• Instinctive urge to improve current state by finding problems and recommending feasible solutions.

Benefits

• Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.