Hybrid Director, Service Quality

Posted 2 weeks ago

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About the role

  • Develops and implements a comprehensive quality management strategy, including policies, procedures, and standards, to ensure the delivery of high-quality products or services.
  • Defines quality objectives, metrics, and targets, and establishes mechanisms to monitor and measure performance against these targets.
  • Leads and manages a team of quality professionals, providing guidance, training, and performance feedback to ensure the effective execution of quality control activities.
  • Oversees the implementation and maintenance of quality control processes, including inspections, testing, and data analysis, to identify and address deviations, defects, or non-conformities in products or services.
  • Conducts regular audits and assessments of operational processes and procedures to identify areas for improvement and ensures compliance with quality standards and regulations.
  • Monitors customer feedback and complaints, facilitating timely investigations, root cause analysis, and corrective actions to address issues and prevent recurrence.
  • Drives continuous improvement initiatives to enhance quality performance, efficiency, and customer satisfaction, leveraging methodologies such as Lean Six Sigma and Kaizen.
  • Stays updated on industry trends, emerging technologies, and best practices in quality management, incorporating relevant advancements into the organization's quality practices.
  • Prepares and presents quality performance reports and insights to senior management, highlighting key metrics, trends, and recommendations for process improvements.

Requirements

  • Extended knowledge of quality management methodologies, tools, and techniques, such as ISO 9001, Six Sigma, Lean, or similar frameworks.
  • Extended leadership and team management skills, with the ability to inspire and motivate teams to achieve quality objectives.
  • Extended analytical and problem-solving abilities, with a keen attention to detail and the ability to analyze complex data to drive data-driven decision-making.
  • Excellent communication and interpersonal skills, with the ability to effectively engage and collaborate with stakeholders at all levels of the organization.
  • Extended project management skills, with the ability to manage multiple priorities, meet deadlines, and deliver results within established timelines.
  • Extended familiarity with relevant regulations and industry standards related to the organization's products or services.
  • Bachelor's degree in Business Management or Operations or a related field.
  • Six Sigma Green Belt/ Six Sigma Black belt certification is desirable.
  • ISO 9001 Lead auditor certification is desirable.
  • Certified Quality Manager certification is optional.

Benefits

  • Equal Opportunity Employer
  • Global culture that embraces diversity
  • Environment free of unfair discrimination and harassment

Job title

Director, Service Quality

Job type

Experience level

Lead

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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