Hybrid Director, Service Quality

at NTT DATA, Inc.

• Job title: Director, Service Quality
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Mumbai, India

About the role

• Senior Manager, Quality responsible for leading quality management strategy for NTT DATA. Ensuring high-quality products and services while promoting continuous improvement initiatives.

Responsibilities

• Develops and implements a comprehensive quality management strategy, including policies, procedures, and standards, to ensure the delivery of high-quality products or services.
• Defines quality objectives, metrics, and targets, and establishes mechanisms to monitor and measure performance against these targets.
• Leads and manages a team of quality professionals, providing guidance, training, and performance feedback to ensure the effective execution of quality control activities.
• Oversees the implementation and maintenance of quality control processes, including inspections, testing, and data analysis, to identify and address deviations, defects, or non-conformities in products or services.
• Conducts regular audits and assessments of operational processes and procedures to identify areas for improvement and ensures compliance with quality standards and regulations.
• Monitors customer feedback and complaints, facilitating timely investigations, root cause analysis, and corrective actions to address issues and prevent recurrence.
• Drives continuous improvement initiatives to enhance quality performance, efficiency, and customer satisfaction, leveraging methodologies such as Lean Six Sigma and Kaizen.
• Stays updated on industry trends, emerging technologies, and best practices in quality management, incorporating relevant advancements into the organization's quality practices.
• Prepares and presents quality performance reports and insights to senior management, highlighting key metrics, trends, and recommendations for process improvements.

Requirements

• Extended knowledge of quality management methodologies, tools, and techniques, such as ISO 9001, Six Sigma, Lean, or similar frameworks.
• Extended leadership and team management skills, with the ability to inspire and motivate teams to achieve quality objectives.
• Extended analytical and problem-solving abilities, with a keen attention to detail and the ability to analyze complex data to drive data-driven decision-making.
• Excellent communication and interpersonal skills, with the ability to effectively engage and collaborate with stakeholders at all levels of the organization.
• Extended project management skills, with the ability to manage multiple priorities, meet deadlines, and deliver results within established timelines.
• Extended familiarity with relevant regulations and industry standards related to the organization's products or services.
• Bachelor's degree in Business Management or Operations or a related field.
• Six Sigma Green Belt/ Six Sigma Black belt certification is desirable.
• ISO 9001 Lead auditor certification is desirable.
• Certified Quality Manager certification is optional.

Benefits

• Equal Opportunity Employer
• Global culture that embraces diversity
• Environment free of unfair discrimination and harassment