Sr. Director leading client relationships and proxy campaign strategies for Broadridge's Non - Listed Issuer team. Overseeing client outreach and regulatory compliance in asset management.
About the role
- Senior Manager, Quality responsible for leading quality management strategy for NTT DATA. Ensuring high-quality products and services while promoting continuous improvement initiatives.
Responsibilities
- Develops and implements a comprehensive quality management strategy, including policies, procedures, and standards, to ensure the delivery of high-quality products or services.
- Defines quality objectives, metrics, and targets, and establishes mechanisms to monitor and measure performance against these targets.
- Leads and manages a team of quality professionals, providing guidance, training, and performance feedback to ensure the effective execution of quality control activities.
- Oversees the implementation and maintenance of quality control processes, including inspections, testing, and data analysis, to identify and address deviations, defects, or non-conformities in products or services.
- Conducts regular audits and assessments of operational processes and procedures to identify areas for improvement and ensures compliance with quality standards and regulations.
- Monitors customer feedback and complaints, facilitating timely investigations, root cause analysis, and corrective actions to address issues and prevent recurrence.
- Drives continuous improvement initiatives to enhance quality performance, efficiency, and customer satisfaction, leveraging methodologies such as Lean Six Sigma and Kaizen.
- Stays updated on industry trends, emerging technologies, and best practices in quality management, incorporating relevant advancements into the organization's quality practices.
- Prepares and presents quality performance reports and insights to senior management, highlighting key metrics, trends, and recommendations for process improvements.
Requirements
- Extended knowledge of quality management methodologies, tools, and techniques, such as ISO 9001, Six Sigma, Lean, or similar frameworks.
- Extended leadership and team management skills, with the ability to inspire and motivate teams to achieve quality objectives.
- Extended analytical and problem-solving abilities, with a keen attention to detail and the ability to analyze complex data to drive data-driven decision-making.
- Excellent communication and interpersonal skills, with the ability to effectively engage and collaborate with stakeholders at all levels of the organization.
- Extended project management skills, with the ability to manage multiple priorities, meet deadlines, and deliver results within established timelines.
- Extended familiarity with relevant regulations and industry standards related to the organization's products or services.
- Bachelor's degree in Business Management or Operations or a related field.
- Six Sigma Green Belt/ Six Sigma Black belt certification is desirable.
- ISO 9001 Lead auditor certification is desirable.
- Certified Quality Manager certification is optional.
Benefits
- Equal Opportunity Employer
- Global culture that embraces diversity
- Environment free of unfair discrimination and harassment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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