Senior Product Manager overseeing corporate website vision and execution at Airwallex. Focusing on user experience and product growth metrics to drive impactful results.
About the role
- Director of Marketing Experience at Equinix overseeing marketing and outreach engagement strategies. Driving user-centered design and transformation in marketing processes and systems.
Responsibilities
- Own the customer and employee experience for Marketing & Outreach
- Gather the voice of the customer and employees regarding process and system interactions
- Apply user-centered design principles to campaign tracking, outreach, lead, and contact management
- Drive Marketing policy, process and system transformation and continuous improvement
- Capture customer and employee business requirements into Epics
- Minimize end user disruption through evolutionary UI change
- Communicate and train process and UI change
- Define Marketing Experience vision and roadmaps
- Develop overall Marketing Experience vision
- Partner with downstream teams for continuous and optimal end-to-end experience
- Document business process and system interactions
- Manage contracts with upstream and downstream domains and users
- Shape the backlog to deliver Marketing Experience vision
- Hire, coach and manage Product Owners and Process Architects
Requirements
- Bachelor's degree preferred
- 10+ years of experience owning and delivering products
- Strong leadership skills and ability to drive organizational change
- Strong communication skills
- Active coach and mentor
- Experience managing geographically distributed teams
- Knowledge of Agile Development & Methodologies
- Marketing process, channel program, and Marketing operations experience required
- Product Vision and Roadmap Creation experience
- Experience with Marketing systems and transformation
Benefits
- Employee Assistance Program
- Health insurance
- Life insurance
- Disability insurance
- Retirement plan contributions
- Paid Time Off (PTO)
- Paid Holidays
- Vacation and personal time
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