HE
HealthfirstDirector, Performance Improvement
Director of Performance Improvement responsible for PI initiatives and team leadership at Healthfirst. Collaborating with operations to enhance business processes and productivity measures.
About the role
- Lead, manage and execute strategic projects for the interSYNC team.
- Oversee onboarding of new Broker Dealer and Clearing Firms that partner with interSYNC.
- Manage the addition of new source institutions by organizing and ensuring communication between interSYNC and the source institution.
- Identify customer needs and help to define product vision.
- Analyze, scope and implement process improvement initiatives in coordination with Management, Tech, Operations and Relationship Management.
- Develop a product roadmap.
- Meet clients to better understand product features and functions that are needed in the marketplace.
- Support the sales team with forecasting and allocation projections.
- Develop relevant KPIs to measure product success.
Requirements
- 8-9 years Years of business experience and product knowledge required
- 8-9 years Years of relatable client facing experience required
- Experience in project management
- Excellent detail-oriented skills with an eye towards process improvement
- Experience in product management
- In-depth understanding of daily and monthly sweep product processes
- Ability to multitask in fast-paced environment
- Advanced Excel and Microsoft suite skills
- Ability to lead client meetings with an eye towards product improvement
- Bachelor’s Degree in Arts/Sciences (BA/BS) required
Benefits
- Incentive compensation
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