Operations Team Member operating cremation processes for pet aftercare service. Supporting pet parents and veterinary professionals with dignity, compassion, and care in a close - knit team environment.
About the role
- Director of Field Operations at Disc Medicine driving field operations effectiveness for a biopharma launch. Responsible for reporting, analytics, systems management, and process optimization in a hybrid role.
Responsibilities
- Reporting to the Vice President, Commercial Operations, the Director, Field Support & Reporting will play a key role in supporting our first commercial launch and future growth.
- This role is responsible for driving field operations effectiveness through reporting, analytics, systems management, and process optimization.
- Define, create and produce reporting and analytics for field teams and field leadership.
- Lead incentive compensation process including design, operations, exception management, reporting.
- Lead targeting, segmentation and alignment work including development and implementation of target lists as well as alignment updates.
- Collaborate and work with internal teams and third-party vendors in supporting the operations of MDM, Data Lake, DQM, Catalog, Governance, Analytics, Commercial Reporting and any other related processes.
- Manage Veeva CRM from commercial standpoint including updating data in the CRM, responding to field requests/questions, and working with vendor and internal IT to deliver system enhancements.
- Identify and address operational problems and inefficiencies, report these to the management team and suggest solutions.
Requirements
- Bachelor’s degree required, advanced degree in a relevant discipline (marketing, quantitative analysis, etc.) preferred
- Minimum 12-15 years of biopharma commercial operations experience
- Background in global product launches in the rare disease space within a small, pre-commercial or emerging biopharma company is preferred
- Excellent project management ability
- Superior Excel modeling ability, and high level of ability in PowerPoint
- Familiarity with pulling and manipulating data from a data warehouse
- Strong experience working with end users in the business to develop and implement reporting and analysis
- Ability to communicate data via clear visuals
- Strong critical thinking and problem-solving skills
- High attention to detail, diligence and reliability
- High empathy and strong interpersonal skills
- Ability to work both independently and collaboratively with a diverse team
- Ability to work quickly and flexibly with resource constraints
- High integrity and commitment to working within full legal/regulatory compliance
- Desire to be part of a small, dynamic, mission-driven company
Benefits
- Comprehensive benefits
- Competitive compensation packages
- Flexible work environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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