Associate Director leading network modernization initiatives for AT&T. Managing technical teams and guiding project execution in a fast - paced environment.
About the role
- Director of Associate Experience at Zelis overseeing strategic vision and transformation of internal support services. Focused on enhancing associate satisfaction and operational excellence through leadership and innovative solutions.
Responsibilities
- Develop and champion the strategic vision for the Associate Experience team
- Lead the transformation of the service desk from a transactional ticketing system to a proactive, service-oriented model
- Collaborate with senior leadership across various departments to identify and address associate pain points
- Define and track key performance indicators (KPIs) and metrics to measure operational efficiency and associate satisfaction
- Recruit, mentor, and lead a high-performing team of support engineers
- Oversee all associate service operations, ensuring high standards of quality, efficiency, and consistency in service delivery
- Act as the primary advocate for the associate experience, regularly gathering feedback through surveys and direct interactions
- Develop and manage a robust knowledge base and self-service portal
Requirements
- Bachelor's degree in a relevant field (e.g., Business Administration, Information Technology, Human Resources)
- 10+ years of experience in a leadership role within a service-oriented environment
- At least 5 years managing a service desk, customer support, or similar function
- Strong understanding of service management principles and methodologies (e.g., ITIL certification is a plus)
- Proven ability to lead, mentor, and motivate a diverse team
- Exceptional communication, interpersonal, and stakeholder management skills
- Strong analytical and problem-solving abilities, with a data-driven approach to decision-making
- Experience with service management software, Jira Service Management preferably
- A passion for creating exceptional internal experiences and a deep commitment to associate satisfaction
Benefits
- 401k plan with employer match
- Flexible paid time off
- Holidays
- Parental leaves
- Life and disability insurance
- Health benefits including medical, dental, vision, and prescription drug coverage
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Associate Director in medical device tech transfer overseeing global commercialization and project management. Collaborating cross - functionally to ensure compliance and drive product robustness.
Lead a team of Relationship Managers at The Hartford ensuring client growth and exceptional service. Collaborate across teams for integrated client solutions and oversee performance guarantee delivery.
Sr. Commercial Director for EMEA Distribution at Crocs overseeing a team and ensuring P&L management. Driving new business opportunities and market penetration strategies in the footwear industry.
Director of Sport at The British School of Guangzhou overseeing PE and sports programs. Leading team engagement and contributing to academic and extracurricular excellence in a competitive environment.
Programme Director responsible for managing Microsoft enabled Transformation programs at KPMG. Collaborating with stakeholders and overseeing multiple projects aligned with business goals.
Director of Food & Beverage overseeing daily operations and events in a prestigious restaurant. Ensuring high standards in service quality and staff management in Geneva, Switzerland.
EHS Director leading safety and sustainability strategy for Ingersoll Rand. Collaborating across teams to ensure compliance and foster a positive safety culture.
Director of Performance Improvement at Ankura Consulting driving strategy execution and enhancing client performance. Leading complex analyses and team management in a fast - paced environment.
Senior Director, Transactions Support leading integration strategies for acquisitions at Tenneco. Overseeing operations alignment, risk mitigation, and change management activities for sustainable success.