HE
HealthfirstDirector, Performance Improvement
Director of Performance Improvement responsible for PI initiatives and team leadership at Healthfirst. Collaborating with operations to enhance business processes and productivity measures.
About the role
- Responsible for the design, engineering, security, compliance, release management, governance, financial management, product roadmap, and service / operational oversight of pro code ai agent platform
- Relationship management and oversight of external partners / technology suppliers (including software license and cloud hosting agreements)
- Partnering with senior leaders to understand business objectives and influence solution pattern to standard enterprise analytics pattern
- Lead enterprise-wide pro code ai agent technical oversight and mentorship for geographically dispersed colleagues and contracted team members
- Technical coordination and collaboration with Pfizer Digital service providers both within and outside the AI CoE team
- Partner with User Success team to maintain key informational content, drive platform adoption, and champion a strong user community
- Fostering an engineering culture of high performance, collaboration, and continuous improvement
- Oversee the operations of global enterprise pro code ai agent environments globally
- Automate operation, installation, and monitoring of the pro code ai agent ecosystem components in our infrastructure stack
- Manage and resolve critical support issues with a high degree of technical complexity
- Ensure document knowledge in the form of incident notes, technical articles, and contributions to knowledge bases or forums within specific areas of expertise
- Measure and monitor service and support performance and health (SLAs, KPIs, etc.)
- Collaborate with engineering and support teams on platform lifecycle management
- Develop and maintain operational run-books and training curricula for support teams
Requirements
- Bachelor's degree in Computer Science, Statistics, or related field
- At least 8 years of professional experience
- At least 5 years engineering or technical role experience, ideally involving a complex and rapidly evolving software/product
- Proven track record of executive level presentations and ability to effectively communicate to multiple audiences and partners
- Oversee, coach, and mentor a development team of 5 colleagues
- Strong Linux system administration experience
- Experience working with at least one type of relational database and SQL
- Experience with big data technologies, such as Hadoop, Spark, or Kubernetes
- Experience with cloud platforms such as AWS, Azure, and GCP
- Some experience with Python
- Familiarity with Ansible and other application deployment tools
- Hands-on experience and proficiency with DevOps and information tools – e.g., JIRA, Confluence, SharePoint, Yammer, etc.
Benefits
- 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution
- Paid vacation, holiday and personal days
- Paid caregiver/parental and medical leave
- Health benefits to include medical, prescription drug, dental and vision coverage
- Participation in Pfizer’s Global Performance Plan with a bonus target of 20.0% of the base salary
- Eligibility to participate in our share based long term incentive program
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