Ingenieur/Fachplaner in Gebäudeautomation bei Ecotec GmbH. Teamarbeit und Projektkoordination in Digitalisierungsprojekten mit modernsten Techniken in Bremen.
About the role
- Desktop Engineer supporting endpoint management at PRC-Saltillo, providing voices to individuals with communication challenges. Troubleshooting, policy creation, and asset management in desktop computing environments.
Responsibilities
- Supports and maintains all endpoint management platforms, policy creation, and asset management.
- Provides escalation to all other desktop support staff and engages vendors as needed to resolve the most complex end user related issues.
- Supports management systems and platforms used to configure, build, manage, secure, and enforce policy for end user hardware and software including but not limited to desktops, laptops, and mobile devices.
- Creates controls and processes for managing desktop operating systems to align with security policies.
- Manages the purchasing of laptop, desktop, software, and peripherals in all areas of asset lifecycle management.
- Provides escalation/support for Tier1/2 team members.
- Acts as final escalation in the troubleshooting and support of personal computers (PC), software applications, virtual private network (VPN), and network connections and passwords for internal and external staff.
Requirements
- Associate’s degree in computer science is required.
- 5+ years of experience supporting End User hardware and software in an Enterprise environment is required.
- Excellent in configuring and supporting platforms that manage operating systems and end user hardware.
- Master in managing MS Office applications and policies.
- Experience deploying, configuring, and supporting mobile device management (MDM) solutions.
- Expertise in supporting VPN and basic network connections.
- Expertise in PC components and able to perform all levels of repairs.
- Familiarity with voice over IP (VOIP) phone system.
- Experience creating and implementing group policies.
- Experience creating and supporting distributed file system (DFS).
- Experience with Antivirus, data loss prevention (DLP), and endpoint detection/response (EDR) policies.
- Outstanding problem solving, troubleshooting, and reasoning skills.
- Excellent writing skills.
- Must be able to keep accurate records and documentation and communicate effectively in writing.
- Excellent customer service skills.
Benefits
- Health insurance
- Paid time off
- Flexible work arrangements
- Professional development opportunities
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