Hybrid Design Researcher - Segments and Propositions

at Lloyds Banking Group

• Job title: Design Researcher - Segments and Propositions
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: £59,850 - £66,500 per year
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Leeds, United Kingdom

About the role

• Lead mixed-methods research and roadmaps for product teams at Lloyds Banking Group, driving customer insights and accessibility-informed solutions.

Responsibilities

• Develop and lead the research strategy for a key area of the business
• Manage the research plan and roadmap for your service or product area
• Deliver research to solve customer problems, unlock new opportunities, and guide what is created
• Conduct varied research across the product development lifecycle, from generative to evaluative research
• Use mixed methods to triangulate qualitative and quantitative data and produce robust insights
• Work within a multi-disciplinary design, product, and engineering team and support the wider Design Research community
• Participate in community testing, foster a culture of mentoring, collaborating, and learning
• Communicate findings to influence product and business stakeholders and inform strategic direction

Requirements

• Experience working closely with design and product teams to identify and prioritise the right research questions
• Able to create research roadmaps and plans to set short term objectives and strategic direction
• Deep qualitative research experience using techniques such as usability testing (moderated and unmoderated), concept testing, and depth interviews
• Experience combining qualitative and quantitative methods
• Experience using quantitative data from a wide range of sources (including your own surveys)
• Experience triangulating research and data from different sources to tell compelling customer stories
• Ethnographic experience (such as contextual enquiry or diary studies)
• Experience with accessibility research and/or vulnerable customers
• Ability to synthesise insights in an impactful and actionable manner
• Ability to communicate and influence wider business stakeholders with clarity and conciseness
• Willingness to share expertise and learn from others; mentoring experience

Benefits

• Flexible Working Options – Hybrid Working, Job Share
• Generous pension contribution of up to 15%
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies
• Menopause health package
• Dedicated Working with Cancer initiative
• Disability confident employer and reasonable adjustments to recruitment processes