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Capital OneDesign Researcher – Principal Associate
Design Researcher at Capital One focused on co - creating customer and associate experiences. Responsible for user research, collaborating with product teams to enhance learning and insights.
About the role
- Develop and lead the research strategy for a key area of the business
- Manage the research plan and roadmap for your service or product area
- Deliver research to solve customer problems, unlock new opportunities, and guide what is created
- Conduct varied research across the product development lifecycle, from generative to evaluative research
- Use mixed methods to triangulate qualitative and quantitative data and produce robust insights
- Work within a multi-disciplinary design, product, and engineering team and support the wider Design Research community
- Participate in community testing, foster a culture of mentoring, collaborating, and learning
- Communicate findings to influence product and business stakeholders and inform strategic direction
Requirements
- Experience working closely with design and product teams to identify and prioritise the right research questions
- Able to create research roadmaps and plans to set short term objectives and strategic direction
- Deep qualitative research experience using techniques such as usability testing (moderated and unmoderated), concept testing, and depth interviews
- Experience combining qualitative and quantitative methods
- Experience using quantitative data from a wide range of sources (including your own surveys)
- Experience triangulating research and data from different sources to tell compelling customer stories
- Ethnographic experience (such as contextual enquiry or diary studies)
- Experience with accessibility research and/or vulnerable customers
- Ability to synthesise insights in an impactful and actionable manner
- Ability to communicate and influence wider business stakeholders with clarity and conciseness
- Willingness to share expertise and learn from others; mentoring experience
Benefits
- Flexible Working Options – Hybrid Working, Job Share
- Generous pension contribution of up to 15%
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
- Menopause health package
- Dedicated Working with Cancer initiative
- Disability confident employer and reasonable adjustments to recruitment processes
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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