QA & Training Manager responsible for quality assurance and training for U.S. healthcare accounts in the Philippines. Leading operational support and client engagement for contact center and claims adjudication teams.
About the role
- Demand Planning Manager at OLAPLEX responsible for developing accurate demand forecasts to support global inventory planning. Collaborating with teams for operational efficiency and improved forecasting accuracy.
Responsibilities
- Develop and maintain monthly and annual demand forecasts by product, sales channel and/or geography, and key account
- Leverage the Atlas statistical modeling system to build and refine forecast models, improve forecast accuracy, and analyze demand trends
- Collaborate closely with Sales and Marketing teams to align on sales expectations and forecast assumptions
- Conduct regular planning meetings with key customers to review forecast performance, promotional activity, and inventory needs
- Analyze SKU and location-level sell-through to identify opportunities and inventory risk
- Support product launches and seasonal programs with robust inventory flow plans in coordination with Operations and Sales teams
- Develop and maintain reporting tools to track sales performance, forecast accuracy, and inventory metrics at SKU and location levels
- Provide input into underperforming products and recommendations on any SKU rationalization opportunities
- Identify opportunities to improve demand planning processes to enhance accuracy, efficiency, and collaboration across the product lifecycle
- Act as a strategic leader within the demand planning team, proactively driving forecasting initiatives and requests from leadership to support business growth
Requirements
- Bachelor’s degree in Supply Chain, Business, Economics, or a related field
- Minimum 4 to 5 years of experience in Demand Planning, Sales Forecasting, or related disciplines
- Strong proficiency in Excel and analytical tools; experience working with ERP systems (e.g., NetSuite) and demand planning platforms
- Hands-on experience with statistical forecasting models or planning systems (Atlas or equivalent) strongly preferred
- Demonstrated ability to translate data into actionable insights and influence cross-functional decisions
- Excellent communication skills, with the ability to lead meetings and collaborate with internal teams and external partners
- Self-directed, organized, and capable of managing multiple priorities in a dynamic, fast-paced environment
Benefits
- Competitive compensation
- Work/Life Balance: Flexible paid time off, 11 paid holidays, and flexible work schedules
- Wellness: Company Contribution to Medical, Dental, and Vision Insurance for Employees and their Families, Company Paid Employee Life Insurance, Optional additional Life Insurance, and Short and Long-Term Disability Coverage Options
- Parental Leave: Up to 18 weeks for birthing-parents and up to 10 weeks for non-birthing new parents
- Financial Well-being: Roth and 401k plans: 100% match up to the first 4% and is immediately vested
- Professional Development Reimbursement Program: Career development is as important to us as we know it is to you!
- Our culture has an “attitude of gratitude” and a shared passion for our brand. Join our Bond Builder DEI committee to play a role celebrating DEI at OLAPLEX
- Products: Twenty (20) free products per year, plus a friends and family discount
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