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Hybrid Data Center Site Operations Technician, III

at American Tower
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Posted 3 weeks ago

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About the role

  • Assist with the data center’s operational integrity, security, and regulatory compliance through use of strong telecommunications, mechanical, electrical, life safety systems, and data center operating procedures knowledge.
  • Be responsible for wide ranging, multi-disciplinary day-to-day data center operations including facilities and telecommunication infrastructure, performed both remotely through monitoring systems and on-site when deployed to customer facilities.
  • Monitor remotely and perform on-site work (when deployed) on chilled water systems and components, heating, ventilation and air conditioning (“CRAC/CRHA”) systems such as roof top units, computer room air conditioning/computer room air handler units, coolant distribution units, humidification systems, and central plant operations.
  • Work on electrical/critical power distribution from the utility/generator main switchgear through the uninterruptible power supply (“UPS”) systems out to the customer load including branch power circuit installations and metering configuration.
  • Monitor wet sprinkler and pre-action sprinkler systems as well as their associated detection devices.
  • Responsible for cross connect installations, cabling infrastructure management, advanced remote hands support, and customer cage and cabinet build outs.
  • Perform customer infrastructure buildouts (cage builds, overhead installations, rack and stack), cable termination and testing, and maintenance work. Monitor remotely and respond (remotely or on-site as appropriate) to mechanical, electrical, fire protection, telecommunication, and security systems including transformers, programable logic controllers, generators, switchgear, UPS systems, surface transfer systems, advanced thermal solutions, power distribution units, chilled water systems, CRAC/CRAH, wet sprinkler systems and pre-action sprinklers, network equipment, transmission media, cabling infrastructure, security hardware, and closed circuit television.
  • Responsible for processes that maximize customer uptime in the most cost-effective way by working very closely with the Data Center Manager. Ensure data center problems are identified and repaired quickly, contractors deliver quality services, and internal customer demands are met.
  • Work with senior technicians to track and complete an aggressive preventive and predicative maintenance schedule.
  • Ensure the data center operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new technologies, and improving overall efficiency and cost reduction. The ideal candidate will have the technical ability and innovative thinking cross-functionally, including integrated systems and IT.
  • Follow direction from data center management regarding the data floor and back of house mechanical loading capacity thereby ensuring that the cooling system is operating at its highest efficiency.
  • Other duties as assigned.

Requirements

  • High school diploma required.
  • Four-year degree in Engineering, Telecommunications, or a physical science, or equivalent relevant experience, preferred.
  • Between 4–6 years of telecommunications mission critical facility, lab, power plant, hospital, or data center experience required.
  • Exceptional understanding of the electrical and mechanical systems used in data center environments.
  • Ability to effectively monitor and troubleshoot data center systems remotely using building management systems (BMS), DCIM platforms, and integrated critical monitoring systems.
  • Proficient in the use of test equipment such as a multimeter, fiber tester/optical time-domain reflectometry, ampere meter, and/or cable tester.
  • Proficient knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, and compliance issues as well as fire life safety building codes.
  • Proficient and experienced with data trending/tracking and analysis with an ability to rapidly learn and use PC-based, integrated critical monitoring systems.
  • Willingness and ability to deploy to sites on short notice based on business needs, with deployment frequency varying by customer contract requirements.
  • Ability to learn quickly and address issues as they arise in a mission critical 24x7 environment.
  • Ability to work independently at unmanned facilities when deployed on-site, following established safety and escalation protocols.
  • Ability to work an assigned shift which will be subject to change based on business needs.
  • Able to follow all escalation procedures regarding critical or emergency situations.
  • Ability to operate in and promote a rigorous process-driven team environment.

Job title

Data Center Site Operations Technician, III

Job type

Full Time

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

High School Diploma

Location requirements

HybridCaryUnited States

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