Customer Support Coordinator focusing on German - and French - speaking market in Switzerland. Delivering high - level support via phone, email, and chat within a hybrid work setting.
About the role
- Customer Support Specialist providing tech support for Cin7's customers in a hybrid work environment. Focused on resolving customer inquiries and enhancing client experience.
Responsibilities
- Provide unparalleled support for our high profile customers
- Empower customers to streamline their businesses
- Collaborate with the team to identify and diagnose hardware and software faults or user errors
- Conduct detailed investigations into customers’ technical issues or user challenges with the Cin7 platform
- Communicate Cin7 product usage to our global product managers
- Update customers on the timelines and status on the tickets
- Log queries into the system and coordinate their progress and resolution
Requirements
- 1 year experience in a customer support role, preferably at a software company
- Retail, warehouse, supply chain, wholesale or inventory software experience preferred
- Superior interpersonal and customer support skills to provide excellent service
- Professional verbal and written communication skills
- Aptitude to build strong analytical and critical thinking skills
- Experience supporting customers through a variety of contact channels including chat, email and phone
- Ability and willingness to work on rotating roster based shifts (including weekends)
- Relevant technical qualification and/or relevant work experience
Benefits
- Hybrid work environment
- Work From Anywhere for 30 days in a six month period
- Celebrate your birthday with a paid day off
- A Global Cin7 Day celebrated companywide, providing you a dedicated holiday to focus on your own wellbeing.
- Recruitment referral bonus
- Work for a Great Place to Work®
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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