Hybrid Customer Support Specialist

Posted 3 weeks ago

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About the role

  • Provide unparalleled support for our high profile customers
  • Empower customers to streamline their businesses
  • Collaborate with the team to identify and diagnose hardware and software faults or user errors
  • Conduct detailed investigations into customers’ technical issues or user challenges with the Cin7 platform
  • Communicate Cin7 product usage to our global product managers
  • Update customers on the timelines and status on the tickets
  • Log queries into the system and coordinate their progress and resolution

Requirements

  • 1 year experience in a customer support role, preferably at a software company
  • Retail, warehouse, supply chain, wholesale or inventory software experience preferred
  • Superior interpersonal and customer support skills to provide excellent service
  • Professional verbal and written communication skills
  • Aptitude to build strong analytical and critical thinking skills
  • Experience supporting customers through a variety of contact channels including chat, email and phone
  • Ability and willingness to work on rotating roster based shifts (including weekends)
  • Relevant technical qualification and/or relevant work experience

Benefits

  • Hybrid work environment
  • Work From Anywhere for 30 days in a six month period
  • Celebrate your birthday with a paid day off
  • A Global Cin7 Day celebrated companywide, providing you a dedicated holiday to focus on your own wellbeing.
  • Recruitment referral bonus
  • Work for a Great Place to Work®

Job title

Customer Support Specialist

Job type

Experience level

Junior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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