Customer Support Representative providing professional engagement with Simpro Group customers. Handling inbound support queries via phone and chat while ensuring high customer service standards.
About the role
- Customer Support Specialist providing tech support for Cin7's customers in a hybrid work environment. Focused on resolving customer inquiries and enhancing client experience.
Responsibilities
- Provide unparalleled support for our high profile customers
- Empower customers to streamline their businesses
- Collaborate with the team to identify and diagnose hardware and software faults or user errors
- Conduct detailed investigations into customers’ technical issues or user challenges with the Cin7 platform
- Communicate Cin7 product usage to our global product managers
- Update customers on the timelines and status on the tickets
- Log queries into the system and coordinate their progress and resolution
Requirements
- 1 year experience in a customer support role, preferably at a software company
- Retail, warehouse, supply chain, wholesale or inventory software experience preferred
- Superior interpersonal and customer support skills to provide excellent service
- Professional verbal and written communication skills
- Aptitude to build strong analytical and critical thinking skills
- Experience supporting customers through a variety of contact channels including chat, email and phone
- Ability and willingness to work on rotating roster based shifts (including weekends)
- Relevant technical qualification and/or relevant work experience
Benefits
- Hybrid work environment
- Work From Anywhere for 30 days in a six month period
- Celebrate your birthday with a paid day off
- A Global Cin7 Day celebrated companywide, providing you a dedicated holiday to focus on your own wellbeing.
- Recruitment referral bonus
- Work for a Great Place to Work®
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Services Specialist responsible for receiving customer inquiries and entering orders at Columbus McKinnon. Providing technical and product information while maintaining effective communication with sales managers and other teams.
Customer Service Advisor at Scania responsible for customer relations and administrative tasks in Hull. Ensuring timely updates and coordination of services for customer satisfaction.
Customer Service Advisor at Scania responsible for building customer relationships and managing service coordination. Skilled in handling inquiries and providing top - notch service at Purfleet location.
Sales Associate responsible for customer service and food handling at Bosselman Pump & Pantry. Ensuring compliance with food safety regulations and providing a clean service environment.
Sales Associate responsible for customer service and food handling at Bosselman Pump & Pantry. Ensuring cleanliness, sales accuracy, and food safety compliance as part of team operations.
Service Advisor at Bosselman Enterprises, managing customer vehicle repair needs and communication. Providing friendly service, coordinating workflows, and maintaining customer satisfaction.
Customer - facing role at C.H. Robinson supporting carrier partners through payment - related inquiries. Managing inbound communications and ensuring timely resolution of payment issues.
Customer Service Representative ensuring prompt assistance and support for customers at Crash Champions collision repair service. Managing communications and administrative tasks in a professional environment.
Customer Service Representative ensuring prompt and professional service at Crash Champions collision repair facilities. Collaborating with management to support operations and customer inquiries.