Hybrid Customer Support Agent – Flemish Speaker

at CPM International

• Job title: Customer Support Agent – Flemish Speaker
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: €23,000 - €25,000 per year
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Barcelona, Spain

About the role

• Customer Support Agent fluent in Flemish providing end-to-end support for drivers and passengers. Joining a dynamic team at a company focused on innovative transportation solutions.

Responsibilities

• Engage in positive and understanding conversations with customers. Make sure they feel heard and supported, addressing all their questions and concerns until they're resolved.
• Maintain accurate customer records, including reasons for contact, solutions provided, follow-up actions, and any other relevant information to enhance our service quality.
• Provide exceptional support to our drivers and passengers through phone, email, and digital channels. You'll ensure all issues and needs are logged and managed according to our processes and guidelines.
• Deliver efficient and productive support to meet our service levels (SLA) and contact centre KPIs.
• Embrace and reflect the values of our Client and CPM in your daily work. Follow all Client policies, EU legal frameworks, and local government regulations.

Requirements

• Fluent Flemish : You’re confident communicating in Flemish, both written and spoken.
• English Communication : You’ll be working with an international team, so you need to be comfortable in English too!
• Customer-First Mindset : You love helping people and solving problems, whether it’s over the phone or by email.
• Tech-Savvy : You’re comfortable with MS Office and can pick up new tools quickly.
• Organised & Motivated : Even when things get busy, you stay organised and keep delivering quality service.
• Eligibility : Be eligible to work in Spain.

Benefits

• Fully Paid Training that optimally prepares you for your job - 5 days duration (office-based).
• 24 holiday days per year on a full-time basis.
• Hybrid working model.
• Employee Assistance Program - Free, confidential, and impartial guidance and support.
• Option to sign-up for Discounted Private Health Insurance.
• Referral Program: Refer a Friend and get a Referral bonus.
• Access to specialised LinkedIn training courses.
• Employee Benefits Club a wide range of exclusive perks and rewards as a valued member of our organisation.
• Best-in-class people engagement activities and programs.
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.