Customer Service Assistant Manager leading customer service teams at Bowtie, a virtual insurer in Hong Kong. Resolving queries, training staff, and improving service quality in a fast - paced environment.
About the role
- Customer Support Agent fluent in Flemish providing end-to-end support for drivers and passengers. Joining a dynamic team at a company focused on innovative transportation solutions.
Responsibilities
- Engage in positive and understanding conversations with customers. Make sure they feel heard and supported, addressing all their questions and concerns until they're resolved.
- Maintain accurate customer records, including reasons for contact, solutions provided, follow-up actions, and any other relevant information to enhance our service quality.
- Provide exceptional support to our drivers and passengers through phone, email, and digital channels. You'll ensure all issues and needs are logged and managed according to our processes and guidelines.
- Deliver efficient and productive support to meet our service levels (SLA) and contact centre KPIs.
- Embrace and reflect the values of our Client and CPM in your daily work. Follow all Client policies, EU legal frameworks, and local government regulations.
Requirements
- Fluent Flemish : You’re confident communicating in Flemish, both written and spoken.
- English Communication : You’ll be working with an international team, so you need to be comfortable in English too!
- Customer-First Mindset : You love helping people and solving problems, whether it’s over the phone or by email.
- Tech-Savvy : You’re comfortable with MS Office and can pick up new tools quickly.
- Organised & Motivated : Even when things get busy, you stay organised and keep delivering quality service.
- Eligibility : Be eligible to work in Spain.
Benefits
- Fully Paid Training that optimally prepares you for your job - 5 days duration (office-based).
- 24 holiday days per year on a full-time basis.
- Hybrid working model.
- Employee Assistance Program - Free, confidential, and impartial guidance and support.
- Option to sign-up for Discounted Private Health Insurance.
- Referral Program: Refer a Friend and get a Referral bonus.
- Access to specialised LinkedIn training courses.
- Employee Benefits Club a wide range of exclusive perks and rewards as a valued member of our organisation.
- Best-in-class people engagement activities and programs.
- Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.
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