Customer Success Manager guiding onboarding processes for clients at ApprovalMax. Focusing on relationship management, metrics monitoring, and collaboration for customer growth in Brisbane.
About the role
- Customer Success Manager enhancing client relationships at Blendow Group's legal services. Focused on onboarding, support, and feedback throughout the customer journey.
Responsibilities
- Onboarda nya kunder och ge dem en trygg och inspirerande start
- Följa upp och stötta kunder i deras användning av våra tjänster
- Hålla kontakt med befintliga kunder och bygga starka, långsiktiga relationer
- Samla in feedback som bidrar till att utveckla våra produkter och processer
- Arbeta med kunddata och CRM för att förstå och förbättra kundupplevelsen
Requirements
- Har erfarenhet av att arbeta kundnära, gärna inom B2B
- Har god kommunikativ förmåga och gillar att skapa relationer
- Trivs i en varierad roll där du får ta ansvar och tänka självständigt
- Är nyfiken på att utvecklas inom Customer Success och bidra till teamets arbete
- Har arbetat i något CRM-system (t.ex. Salesforce) eller vill lära dig
Benefits
- Friskvårdsbidrag
- Förskottssemester
- Tjänsten är en heltidsanställning
- Hybridarbete som en naturlig möjlighet med fokus på frihet under ansvar
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