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MercafacilAnalista de Customer Success OPS – Pleno
Operational Analyst ensuring customer success in retail and industry sectors. Managing data operations and support in a hybrid work environment.
About the role
- Onboarda nya kunder och ge dem en trygg och inspirerande start
- Följa upp och stötta kunder i deras användning av våra tjänster
- Hålla kontakt med befintliga kunder och bygga starka, långsiktiga relationer
- Samla in feedback som bidrar till att utveckla våra produkter och processer
- Arbeta med kunddata och CRM för att förstå och förbättra kundupplevelsen
Requirements
- Har erfarenhet av att arbeta kundnära, gärna inom B2B
- Har god kommunikativ förmåga och gillar att skapa relationer
- Trivs i en varierad roll där du får ta ansvar och tänka självständigt
- Är nyfiken på att utvecklas inom Customer Success och bidra till teamets arbete
- Har arbetat i något CRM-system (t.ex. Salesforce) eller vill lära dig
Benefits
- Friskvårdsbidrag
- Förskottssemester
- Tjänsten är en heltidsanställning
- Hybridarbete som en naturlig möjlighet med fokus på frihet under ansvar
Job title
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Experience level
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Degree requirement
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ST
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