Hybrid Customer Success Manager – Cybersecurity

Posted 2 months ago

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About the role

  • Customer Success Manager helping SOC teams integrate Qevlar's AI solutions into their workflows. Ensuring customer satisfaction and driving renewals in a hybrid work setup.

Responsibilities

  • Onboard new customers and ensure they get up and running smoothly
  • Be a trusted advisor—helping SOC teams use Qevlar for use cases such as phishing, identity, endpoint investigations, and more
  • Proactively monitor adoption, ensuring customers get the most value out of the platform
  • Solve problems & remove blockers—whether it’s technical troubleshooting or process optimization
  • Work closely with Product & Engineering, sharing customer feedback to help shape our roadmap
  • Collaborate with the Sales team to identify expansion opportunities and support account growth
  • Drive renewals, making sure customers are so happy they never want to leave
  • Build scalable customer processes—contribute to onboarding workflows, documentation, and ongoing success tracking

Requirements

  • Know cybersecurity – You’ve worked in or around SOCs and understand SIEM, EDR, email security, and threat intelligence
  • Love working with customers – You enjoy helping people solve problems and get real value from technology
  • Are technical but practical – You don’t need to be an engineer, but you should be comfortable discussing integrations and troubleshooting issues.
  • Thrive in autonomy – You’re self-motivated and proactive—you don’t wait for problems, you anticipate and solve them.
  • Communicate like a human – You can simplify complex concepts and adapt your message to different audiences.

Benefits

  • Flexible work environment – Remote, hybrid, or in-office—whatever works best for you
  • Career growth opportunities – As we scale, so do the opportunities to take on more responsibility

Job title

Customer Success Manager – Cybersecurity

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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