Customer Success Manager helping SOC teams integrate Qevlar's AI solutions into their workflows. Ensuring customer satisfaction and driving renewals in a hybrid work setup.
Responsibilities
Onboard new customers and ensure they get up and running smoothly
Be a trusted advisor—helping SOC teams use Qevlar for use cases such as phishing, identity, endpoint investigations, and more
Proactively monitor adoption, ensuring customers get the most value out of the platform
Solve problems & remove blockers—whether it’s technical troubleshooting or process optimization
Work closely with Product & Engineering, sharing customer feedback to help shape our roadmap
Collaborate with the Sales team to identify expansion opportunities and support account growth
Drive renewals, making sure customers are so happy they never want to leave
Build scalable customer processes—contribute to onboarding workflows, documentation, and ongoing success tracking
Requirements
Know cybersecurity – You’ve worked in or around SOCs and understand SIEM, EDR, email security, and threat intelligence
Love working with customers – You enjoy helping people solve problems and get real value from technology
Are technical but practical – You don’t need to be an engineer, but you should be comfortable discussing integrations and troubleshooting issues.
Thrive in autonomy – You’re self-motivated and proactive—you don’t wait for problems, you anticipate and solve them.
Communicate like a human – You can simplify complex concepts and adapt your message to different audiences.
Benefits
Flexible work environment – Remote, hybrid, or in-office—whatever works best for you
Career growth opportunities – As we scale, so do the opportunities to take on more responsibility
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