Identity and Access Security Analyst at HII’s Newport News Shipbuilding focusing on SAP Security skills. Designing secure operating systems and conducting security assessments.
About the role
- Customer Success Manager helping SOC teams integrate Qevlar's AI solutions into their workflows. Ensuring customer satisfaction and driving renewals in a hybrid work setup.
Responsibilities
- Onboard new customers and ensure they get up and running smoothly
- Be a trusted advisor—helping SOC teams use Qevlar for use cases such as phishing, identity, endpoint investigations, and more
- Proactively monitor adoption, ensuring customers get the most value out of the platform
- Solve problems & remove blockers—whether it’s technical troubleshooting or process optimization
- Work closely with Product & Engineering, sharing customer feedback to help shape our roadmap
- Collaborate with the Sales team to identify expansion opportunities and support account growth
- Drive renewals, making sure customers are so happy they never want to leave
- Build scalable customer processes—contribute to onboarding workflows, documentation, and ongoing success tracking
Requirements
- Know cybersecurity – You’ve worked in or around SOCs and understand SIEM, EDR, email security, and threat intelligence
- Love working with customers – You enjoy helping people solve problems and get real value from technology
- Are technical but practical – You don’t need to be an engineer, but you should be comfortable discussing integrations and troubleshooting issues.
- Thrive in autonomy – You’re self-motivated and proactive—you don’t wait for problems, you anticipate and solve them.
- Communicate like a human – You can simplify complex concepts and adapt your message to different audiences.
Benefits
- Flexible work environment – Remote, hybrid, or in-office—whatever works best for you
- Career growth opportunities – As we scale, so do the opportunities to take on more responsibility
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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