Account Manager role responsible for supporting Ad Sales teams at Comcast Advertising. Managing databases, developing reports, and ensuring client satisfaction through effective project management.
About the role
- Customer Success Account Manager focused on nurturing client relationships and driving product adoption. Engaging with clients to ensure satisfaction and upselling services, while collaborating with sales and technical teams.
Responsibilities
- Develop a deep understanding of our product and its features, and work closely with customers to help them get the most out of our solution
- Build and maintain strong relationships with our customers, acting as their primary point of contact for any questions, concerns, or issues that may arise
- Act as the key point of technical and support escalation
- Proactively identify opportunities to upsell and cross-sell our services, and work with the Sales team to close new business
- Monitor customer health and engagement metrics, and develop and execute strategies to improve retention and reduce churn
- Drive adoption and usage of our product by providing guidance, training, and best practices to our customers
- Build relationships with cross-functional teams (Operations, Engineering, Sales, Product, Marketing) to deliver the best experience for our clients and raise the company's NPS
- Represent the voice of the customer to internal teams, and provide feedback and insights to help drive product and service improvements
Requirements
- Bachelor's degree in business, marketing, or related field
- 3+ years of experience in a customer success or professional, client-focused account servicing role, preferably within a SaaS business
- Outstanding execution and product demonstration abilities
- Strong communication and interpersonal skills, with the ability to build relationships with customers and internal stakeholders
- Excellent problem-solving skills, with the ability to identify and resolve complex issues
- Demonstrated ability to manage multiple projects and customers simultaneously
- Familiarity with customer success metrics, and the ability to analyze and interpret data to drive action
- Experience with CRM and customer engagement software (e.g. HubSpot, Intercom)
- Previous experience working with timesheet, payroll, or accounting software a bonus
- Ability to work independently and remotely, with a strong work ethic and time management skills
- Familiarity with our industry is a plus
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
EU Account Manager at McCormick managing key accounts within the Flavour Solutions Business. Focusing on delivering customer marketing programs and maintaining successful customer relationships.
Account Manager at Grainger enhancing sales growth for specific geography or vertical market. Managing 15 - 20 accounts generating approximately $4M to $4.5M annually.
Account Manager driving positive sales growth for Grainger through customer relationship management. Overseeing inventory support and developing account strategies for increased sales results.
Senior Analyst overseeing vendor management for finance and HR services at Nutrien, enhancing service quality and alignment with strategic goals.
Account Manager promoting Lundbeck's psychiatric portfolio through strategic sales and marketing. Seeking dynamic sales professional with a track record in pharmaceuticals.
Psychiatry Account Manager leading the promotion of Lundbeck's psychiatry portfolio. Executing sales strategies in Tennessee with a focus on driving sales performance.
Psychiatry Account Manager promoting Lundbeck’s psychiatry portfolio. Executing sales and marketing strategies to drive sales performance in Minneapolis South, MN territory.
Account Manager for Quarry Automation at Caterpillar managing sales efforts with quarry customers. Collaborating with teams to improve operations efficiencies and engage in direct sales negotiations.
Director of Account Management at Firebird executing strategies to boost performance across DSPs. Collaborating with partners and driving artist opportunities and revenue.