Service technician for maintenance and installation of fire protection systems for clients. Performing upgrades and emergency services with travel requirements.
About the role
- Customer Service Team Lead managing daily customer service operations at ZigZag. Leading and mentoring a team to enhance customer satisfaction and loyalty with a focus on performance metrics.
Responsibilities
- The Customer Service Team Lead is a mid-level management role in the Customer Service Team
- Ensure customer interactions are handled professionally, empathetically, and efficiently
- Maintain daily ticket targets and handle inbound and outbound inquiries across all platforms
- Lead, coach, and mentor a team of customer service representatives
- Collaborate with the Customer Service Manager to implement strategies to enhance customer satisfaction and loyalty
- Assist in developing training programs for representatives
- Monitor KPIs to identify areas for improvement
Requirements
- 2 to 3 years of team lead experience
- Ability to support and manage a team effectively
- Responsible for preparing and submitting daily reports
- Proactive in raising concerns and addressing issues as needed
- Ensure team members meet individual and team KPIs through close monitoring, coaching, and performance management
- Nice to Have: Experience in Shopify
- Background in E-commerce or Retail
Benefits
- ZigZag is committed to building a diverse, inclusive, and equitable workplace.
- We believe that talent knows no borders, and we welcome individuals from all backgrounds to help us shape the future of work.
- Guided by transparency and agility, we foster an environment where everyone is valued and empowered to thrive
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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