Customer Care Specialist ensuring world - class service for Culligan Quench. Involves processing orders, billing inquiries, and fostering client relationships.
About the role
- Customer Service Team Lead managing daily customer service operations at ZigZag. Leading and mentoring a team to enhance customer satisfaction and loyalty with a focus on performance metrics.
Responsibilities
- The Customer Service Team Lead is a mid-level management role in the Customer Service Team
- Ensure customer interactions are handled professionally, empathetically, and efficiently
- Maintain daily ticket targets and handle inbound and outbound inquiries across all platforms
- Lead, coach, and mentor a team of customer service representatives
- Collaborate with the Customer Service Manager to implement strategies to enhance customer satisfaction and loyalty
- Assist in developing training programs for representatives
- Monitor KPIs to identify areas for improvement
Requirements
- 2 to 3 years of team lead experience
- Ability to support and manage a team effectively
- Responsible for preparing and submitting daily reports
- Proactive in raising concerns and addressing issues as needed
- Ensure team members meet individual and team KPIs through close monitoring, coaching, and performance management
- Nice to Have: Experience in Shopify
- Background in E-commerce or Retail
Benefits
- ZigZag is committed to building a diverse, inclusive, and equitable workplace.
- We believe that talent knows no borders, and we welcome individuals from all backgrounds to help us shape the future of work.
- Guided by transparency and agility, we foster an environment where everyone is valued and empowered to thrive
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Commercial Support Specialist in a leading biopharmaceutical company handling procurement processes and supplier communications. Collaborating on internal meetings and supporting business units while maintaining patient records.
Bilingual Customer Service Representative for Auto Claims supporting customers in English and French. Engaging with inquiries and processing claims while ensuring quality service and support.
Part - time Customer Support role in Swindon assisting customers face - to - face. Opportunity for career growth within the Lloyds Banking Group.
Customer Service Representative providing compassionate care at Coyne Veterinary Center. Handling client interaction and administrative duties in a busy veterinary reception environment.
Customer Service Representative at PestCo managing customer inquiries and database. Providing support for residential and commercial pest control services in Hannibal, MO.
Customer Experience Banker providing exemplary service and support in a branch environment. Identifying and recommending banking products to meet customer financial goals.
Customer Service Representative supporting daily store operations while ensuring customer satisfaction and store presentation at H&S Energy fuel stations.
Certified Peer Support Specialist providing mental health and substance use disorder recovery support. Assisting clients through education, case management, and peer counseling while maintaining confidentiality.
Customer Service Representative handling client inquiries at MSX International in Spain. Fluent in Dutch, Swedish, or German with a focus on customer satisfaction in the automotive industry.