Customer Service Representative responsible for managing customer relationships and processing requests. Collaborating with departments for efficient order handling and timely issue resolution.
About the role
- Customer Service Representative providing exceptional customer service over the phone at Sentry. Joining a dynamic team with growth opportunities in the insurance industry.
Responsibilities
- As a member of Sentry’s Customer Service Team you will be the first phone contact with our customers.
- Ensures a quality customer experience.
- Listens to and assesses customer needs.
- Builds positive relationships and creates customer confidence, loyalty and retention.
- Provides timely customer service meeting or exceeding specified service standards.
- Receives a high volume of telephone calls for assigned line of business.
- Navigates multiple systems and technologies to provide and gather information.
- Records and files provided information from each call and/or electronic request in the appropriate system application.
- Researches and identifies contact center problems and issues.
- May assist with handling issues and communicating updates to peers and management.
- Performs other job-related duties as assigned.
Requirements
- High school diploma.
- Proficiency in Spanish preferred, but not required.
- Good human relations skills to deal effectively with customer issues in a professional manner.
- Ability to communicate effectively and accurately verbally and in writing.
- Knowledge of how to use a computer, keyboard skills and familiarity with software applications such as Excel and Word.
- Ability to navigate through various technology software to research and accurately resolve service situations is critical to the success of this position.
- Ability to meet or exceed attendance requirements.
Benefits
- Flexibility through a scheduled Hybrid work model.
- Meal Subsidy available for associates who report to an office.
- 401(K) plan with a dollar for dollar match on your first eight percent, plus immediate vesting.
- Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program.
- Generous Paid-Time Off plan.
- Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits.
- Well-being and Employee Assistance programs.
- Sentry Foundation gift matching program.
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