Hybrid Customer Service Representative

at Sentry

• Job title: Customer Service Representative
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $15 - $21 per hour
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Stevens Point, United States

About the role

• Customer Service Representative providing exceptional customer service over the phone at Sentry. Joining a dynamic team with growth opportunities in the insurance industry.

Responsibilities

• As a member of Sentry’s Customer Service Team you will be the first phone contact with our customers.
• Ensures a quality customer experience.
• Listens to and assesses customer needs.
• Builds positive relationships and creates customer confidence, loyalty and retention.
• Provides timely customer service meeting or exceeding specified service standards.
• Receives a high volume of telephone calls for assigned line of business.
• Navigates multiple systems and technologies to provide and gather information.
• Records and files provided information from each call and/or electronic request in the appropriate system application.
• Researches and identifies contact center problems and issues.
• May assist with handling issues and communicating updates to peers and management.
• Performs other job-related duties as assigned.

Requirements

• High school diploma.
• Proficiency in Spanish preferred, but not required.
• Good human relations skills to deal effectively with customer issues in a professional manner.
• Ability to communicate effectively and accurately verbally and in writing.
• Knowledge of how to use a computer, keyboard skills and familiarity with software applications such as Excel and Word.
• Ability to navigate through various technology software to research and accurately resolve service situations is critical to the success of this position.
• Ability to meet or exceed attendance requirements.

Benefits

• Flexibility through a scheduled Hybrid work model.
• Meal Subsidy available for associates who report to an office.
• 401(K) plan with a dollar for dollar match on your first eight percent, plus immediate vesting.
• Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program.
• Generous Paid-Time Off plan.
• Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits.
• Well-being and Employee Assistance programs.
• Sentry Foundation gift matching program.