Hybrid Customer Service Representative

Posted 2 weeks ago

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About the role

  • As a member of Sentry’s Customer Service Team you will be the first phone contact with our customers.
  • Ensures a quality customer experience.
  • Listens to and assesses customer needs.
  • Builds positive relationships and creates customer confidence, loyalty and retention.
  • Provides timely customer service meeting or exceeding specified service standards.
  • Receives a high volume of telephone calls for assigned line of business.
  • Navigates multiple systems and technologies to provide and gather information.
  • Records and files provided information from each call and/or electronic request in the appropriate system application.
  • Researches and identifies contact center problems and issues.
  • May assist with handling issues and communicating updates to peers and management.
  • Performs other job-related duties as assigned.

Requirements

  • High school diploma.
  • Proficiency in Spanish preferred, but not required.
  • Good human relations skills to deal effectively with customer issues in a professional manner.
  • Ability to communicate effectively and accurately verbally and in writing.
  • Knowledge of how to use a computer, keyboard skills and familiarity with software applications such as Excel and Word.
  • Ability to navigate through various technology software to research and accurately resolve service situations is critical to the success of this position.
  • Ability to meet or exceed attendance requirements.

Benefits

  • Flexibility through a scheduled Hybrid work model.
  • Meal Subsidy available for associates who report to an office.
  • 401(K) plan with a dollar for dollar match on your first eight percent, plus immediate vesting.
  • Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program.
  • Generous Paid-Time Off plan.
  • Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits.
  • Well-being and Employee Assistance programs.
  • Sentry Foundation gift matching program.

Job title

Customer Service Representative

Job type

Experience level

Mid levelSenior

Salary

$15 - $21 per hour

Degree requirement

High School Diploma

Location requirements

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