As a member of Sentry’s Customer Service Team you will be the first phone contact with our customers.
Ensures a quality customer experience.
Listens to and assesses customer needs.
Builds positive relationships and creates customer confidence, loyalty and retention.
Provides timely customer service meeting or exceeding specified service standards.
Receives a high volume of telephone calls for assigned line of business.
Navigates multiple systems and technologies to provide and gather information.
Records and files provided information from each call and/or electronic request in the appropriate system application.
Researches and identifies contact center problems and issues.
May assist with handling issues and communicating updates to peers and management.
Performs other job-related duties as assigned.
Requirements
High school diploma.
Proficiency in Spanish preferred, but not required.
Good human relations skills to deal effectively with customer issues in a professional manner.
Ability to communicate effectively and accurately verbally and in writing.
Knowledge of how to use a computer, keyboard skills and familiarity with software applications such as Excel and Word.
Ability to navigate through various technology software to research and accurately resolve service situations is critical to the success of this position.
Ability to meet or exceed attendance requirements.
Benefits
Flexibility through a scheduled Hybrid work model.
Meal Subsidy available for associates who report to an office.
401(K) plan with a dollar for dollar match on your first eight percent, plus immediate vesting.
Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program.
Generous Paid-Time Off plan.
Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits.
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