Hybrid Customer Service Representative

Posted 3 weeks ago

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About the role

  • Handle a high volume of inbound calls — delivering quality customer service with professionalism, empathy, and efficiency
  • Quickly navigate multiple computer screens, software programs, and databases to resolve inquiries
  • Assist customers with order placement, product information/identification, product search, pricing, invoicing discrepancies, apply credit, and facilitate returns
  • Problem-solve independently, using critical thinking and available resources to deliver fast, accurate resolutions
  • Collaborate daily in a positive, team-based environment committed to doing business with ethics and integrity
  • Maintain attention to detail while managing complex or time-sensitive customer issues
  • Communicate clearly via phone and written messages

Requirements

  • High School diploma or equivalent
  • Minimum 1 year of customer service experience.
  • High-volume inbound call center experience preferred but not required
  • A passion for delivering exceptional customer service and creating a positive experience for every customer
  • Ability to thrive in a fast-paced, dynamic environment
  • Ability to problem solve and make decisions with attention to detail
  • A continuous improvement mindset, open to coaching and receiving feedback
  • Proven ability to learn new technology and software quickly
  • Comfortable navigating multiple programs and screens simultaneously
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)
  • Experience with Customer Relationship Management (CRM) systems and SAP a plus

Benefits

  • Medical, dental, vision, and life insurance coverage starts on day one of employment.
  • Access to up to 50% of your paycheck based on hours worked before payday.
  • 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
  • 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
  • Employee discounts, parental leave, and other benefits.
  • Safety shoes provided (where applicable).

Job title

Customer Service Representative

Job type

Experience level

Junior

Salary

$18 - $19 per hour

Degree requirement

High School Diploma

Location requirements

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