Customer Service Specialist managing inbound calls for mortgage loan inquiries. Delivering accurate information and resolving customer queries following company regulations.
About the role
- Customer Service Representative providing assistance to Grainger customers through inbound calls. Navigating systems and platforms to ensure a positive customer experience in a hybrid work environment.
Responsibilities
- Handle a high volume of inbound calls — delivering quality customer service with professionalism, empathy, and efficiency
- Quickly navigate multiple computer screens, software programs, and databases to resolve inquiries
- Assist customers with order placement, product information/identification, product search, pricing, invoicing discrepancies, apply credit, and facilitate returns
- Problem-solve independently, using critical thinking and available resources to deliver fast, accurate resolutions
- Collaborate daily in a positive, team-based environment committed to doing business with ethics and integrity
- Maintain attention to detail while managing complex or time-sensitive customer issues
- Communicate clearly via phone and written messages
Requirements
- High School diploma or equivalent
- Minimum 1 year of customer service experience.
- High-volume inbound call center experience preferred but not required
- A passion for delivering exceptional customer service and creating a positive experience for every customer
- Ability to thrive in a fast-paced, dynamic environment
- Ability to problem solve and make decisions with attention to detail
- A continuous improvement mindset, open to coaching and receiving feedback
- Proven ability to learn new technology and software quickly
- Comfortable navigating multiple programs and screens simultaneously
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)
- Experience with Customer Relationship Management (CRM) systems and SAP a plus
Benefits
- Medical, dental, vision, and life insurance coverage starts on day one of employment.
- Access to up to 50% of your paycheck based on hours worked before payday.
- 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
- 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
- Employee discounts, parental leave, and other benefits.
- Safety shoes provided (where applicable).
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Service Specialist handling inbound queries for Verisk in the insurance sector. Fostering customer satisfaction and service quality through effective communication and support.
Customer Service Associate Representative answering patient inquiries and helping with pharmacy benefits at Accredo. Ensuring a high level of care and empathy in service, based in Honolulu, HI.
Rehabilitation Technician providing client intake and support for blind individuals at the Division of Blind Services in Orlando, Florida. Responsible for case management and eligibility assessment.
Customer Service Representative managing sea freight export operations for L.I.T. in Bremen. Ensuring smooth processing of shipments and customer consultations while collaborating with transport carriers.
Customer Service role focusing on handling import sea freight tasks at a logistics provider. Responsibilities include client consultation and booking management for international shipping.
Customer Service role at L.I.T. handling international imports, especially in sea freight logistics. Involves communication with customers and documentation management.
Sachbearbeiter/in Kundenservice und Lagerlogistik verbindet kundenorientierte Kommunikation mit operativen Lagerprozessen in einem globalen Logistikdienstleister. Bietet Unterstützung in der Koordination von Kundenaufträgen und Materialflüssen.
Customer Services Representative at interactive investor, helping clients with investment account queries in a hybrid work setting. Focused on building relationships and providing excellent customer service.
Manage a team of Customer Service Representatives at interactive investor. Driving quality service and team performance in a regulated contact centre environment.