Customer Service Expert role at Pfannenberg supporting Sales Representatives within B2B industrial environments. Focused on enhancing customer experiences and driving strategic projects.
Responsibilities
Supporting both our Customer Service team and Sales Representatives
Help elevate daily operations and drive strategic projects that shape the future of customer experience
Take full ownership of a specific area of expertise
Working closely with internal teams, external partners, and public authorities when needed
Requirements
Minimum 3 years of experience in Customer Service or Inside Sales within a B2B industrial environment
High school diploma in Economics, Languages, or a related field is required; a university degree is strongly preferred
Vocational training in Industry or Wholesale and Foreign Trade is considered a plus
Advanced proficiency in Excel, Outlook, Navision, Salesforce, and Microsoft Teams
Strong skills in project management, communication, and problem-solving
A proactive mindset with a strong sense of ownership, customer focus, and accountability
Benefits
A dynamic, international work environment
Challenging projects and development opportunities
A company culture built on leadership, innovation, and collaboration
Ongoing training and recognition of your expertise
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