Senior Specialist Customer Service role managing the order to cash cycle for adidas partners. Ensuring customer satisfaction through timely order fulfillment and high - quality service in Dubai.
About the role
- Customer Service Expert role at Pfannenberg supporting Sales Representatives within B2B industrial environments. Focused on enhancing customer experiences and driving strategic projects.
Responsibilities
- Supporting both our Customer Service team and Sales Representatives
- Help elevate daily operations and drive strategic projects that shape the future of customer experience
- Take full ownership of a specific area of expertise
- Working closely with internal teams, external partners, and public authorities when needed
Requirements
- Minimum 3 years of experience in Customer Service or Inside Sales within a B2B industrial environment
- High school diploma in Economics, Languages, or a related field is required; a university degree is strongly preferred
- Vocational training in Industry or Wholesale and Foreign Trade is considered a plus
- Advanced proficiency in Excel, Outlook, Navision, Salesforce, and Microsoft Teams
- Strong skills in project management, communication, and problem-solving
- A proactive mindset with a strong sense of ownership, customer focus, and accountability
Benefits
- A dynamic, international work environment
- Challenging projects and development opportunities
- A company culture built on leadership, innovation, and collaboration
- Ongoing training and recognition of your expertise
- Remote work options
- Meal Vouchers
- Flexibility on entrance time
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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