Customer Service Representative in a key role supporting veterinary clinics and pet families. Building relationships and ensuring compassionate service during sensitive moments.
About the role
- Service Administrator resolving customer order enquiries and processing equipment through SAP system. Collaborating with service teams to ensure compliance with SLAs for healthcare equipment maintenance.
Responsibilities
- As a Service Administrator, you’ll be a vital part of our Service Support team.
- You’ll resolve customer order enquiries, update customer contract requirements and process customer equipment through our SAP system.
- Processing orders for repairs, maintenance and spare parts, you’ll ensure compliance with customer SLAs and provide accurate billing.
- Collaboration with Field Service Engineers, Service Contract Managers and the Accounts Team will be key to your success.
Requirements
- Experience of using SAP is desirable
- Strong organisational skills and the ability to meet deadlines effectively
- Excellent customer service skills
- Proficiency in Microsoft Office (Excel, Outlook, Word)
- Highly self-motivated, proactive, and a personable team player
- Good communication skills, both written and verbal
- Ability to work well under pressure and meet tight deadlines
- High attention to detail and a methodical, analytical approach
Benefits
- Hybrid Working: Enjoy a balanced work-life with 2 weeks in the office and 2 weeks working from home.
- Collaborative Environment: Thrive in our open-plan office where teams share knowledge and experience.
- Long Service Awards: Many of our team members have long service, reflecting our supportive and rewarding work environment.
- Additional Perks: Benefit from eye care vouchers, a cycle to work scheme, a perks app, discounted gym memberships, and more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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