Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Service Administrator resolving customer order enquiries and processing equipment through SAP system. Collaborating with service teams to ensure compliance with SLAs for healthcare equipment maintenance.
Responsibilities
- As a Service Administrator, you’ll be a vital part of our Service Support team.
- You’ll resolve customer order enquiries, update customer contract requirements and process customer equipment through our SAP system.
- Processing orders for repairs, maintenance and spare parts, you’ll ensure compliance with customer SLAs and provide accurate billing.
- Collaboration with Field Service Engineers, Service Contract Managers and the Accounts Team will be key to your success.
Requirements
- Experience of using SAP is desirable
- Strong organisational skills and the ability to meet deadlines effectively
- Excellent customer service skills
- Proficiency in Microsoft Office (Excel, Outlook, Word)
- Highly self-motivated, proactive, and a personable team player
- Good communication skills, both written and verbal
- Ability to work well under pressure and meet tight deadlines
- High attention to detail and a methodical, analytical approach
Benefits
- Hybrid Working: Enjoy a balanced work-life with 2 weeks in the office and 2 weeks working from home.
- Collaborative Environment: Thrive in our open-plan office where teams share knowledge and experience.
- Long Service Awards: Many of our team members have long service, reflecting our supportive and rewarding work environment.
- Additional Perks: Benefit from eye care vouchers, a cycle to work scheme, a perks app, discounted gym memberships, and more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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