Hybrid Customer Outreach Analyst

at U.S. Bank

• Job title: Customer Outreach Analyst
• Job type: Full Time
• Experience level: Junior
• Salary: $26 - $34 per hour
• Degree requirement: High School Diploma
• Location requirements: Hybrid, United States

About the role

• Customer Outreach Analyst assisting risk management, monitoring systems, compiling reports, and supporting compliance initiatives at U.S. Bank.

Responsibilities

• Assists in the implementation of an effective risk management framework.
• Monitors systems, databases, information, processes or procedures.
• Identifies and escalates matters requiring attention to the appropriate area.
• Performs work on projects and initiatives, and assists in the assessment and implementation of internal policies and procedures to ensure compliance with laws and regulations.
• Coordinates the collection and/or compilation of data, and compiles and provides reports.
• May assist in report development and analyzing data.
• Provides guidance, support and recommendations to Lines of Business and assists in the implementation of Risk/Audit/Compliance initiatives.

Requirements

• High school diploma or equivalent
• Typically more than one year of applicable experience
• Intermediate understanding of the business line's operations, products/services, systems and associated risks/controls
• Intermediate understanding of applicable laws, regulations, financial services, and regulatory trends
• Well-developed analytical skills
• Ability to research and manage multiple projects and deadlines simultaneously
• Effective presentation and relationship building skills
• Strong PC skills, particularly word processing, spreadsheet, databases, and presentations
• Effective verbal and written communication skills

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
• Comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements)