Hybrid Customer Outreach Analyst

Posted last month

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About the role

  • Assists in the implementation of an effective risk management framework.
  • Monitors systems, databases, information, processes or procedures.
  • Identifies and escalates matters requiring attention to the appropriate area.
  • Performs work on projects and initiatives, and assists in the assessment and implementation of internal policies and procedures to ensure compliance with laws and regulations.
  • Coordinates the collection and/or compilation of data, and compiles and provides reports.
  • May assist in report development and analyzing data.
  • Provides guidance, support and recommendations to Lines of Business and assists in the implementation of Risk/Audit/Compliance initiatives.

Requirements

  • High school diploma or equivalent
  • Typically more than one year of applicable experience
  • Intermediate understanding of the business line's operations, products/services, systems and associated risks/controls
  • Intermediate understanding of applicable laws, regulations, financial services, and regulatory trends
  • Well-developed analytical skills
  • Ability to research and manage multiple projects and deadlines simultaneously
  • Effective presentation and relationship building skills
  • Strong PC skills, particularly word processing, spreadsheet, databases, and presentations
  • Effective verbal and written communication skills

Benefits

  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
  • Comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements)

Job title

Customer Outreach Analyst

Job type

Experience level

Junior

Salary

$26 - $34 per hour

Degree requirement

High School Diploma

Location requirements

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