As a Safeguards Enforcement Analyst, ensure AI model compliance with safety standards. Collaborate with cross - functional teams to drive evaluation processes and enhancements in model behavior.
About the role
- Data Insight Analyst transforming operational data into insights that enhance customer experience and service performance. Collaborating with operational leaders to provide clarity and focus.
Responsibilities
- Turn operational data from support tools and ticketing systems into actionable insight.
- Build, maintain and improve dashboards and performance reporting (e.g. Power BI / Tableau).
- Produce regular KPI reporting, including: SLA performance, response/resolution times, first contact resolution, backlog volumes and ageing, and CSAT metrics.
- Automate reporting where possible to improve consistency and efficiency.
- Deliver trend and root-cause analysis, translating complex data into practical recommendations.
- Support forecasting and capacity planning through modelling and scenario analysis.
- Improve data integrity and reporting reliability by identifying gaps and strengthening data capture standards.
Requirements
- Experience in a data/MI/insight role within customer support, service delivery, or an operational environment.
- Strong BI tool capability (Power BI, Tableau or equivalent) and advanced Excel.
- Confidence handling large datasets and presenting insight clearly to different audiences.
- Bonus: SQL, Jira (or similar), and experience in Healthcare, Social Care or Education.
Benefits
- Flexible benefits
- Genuine development opportunities
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