Map and analyze current (“as-is”) customer journeys/episodes to identify pain points, bottlenecks, and cost drivers
Lead the way towards the design of the ideal journey by leveraging various methodologies (Lean Six Sigma, Design Thinking etc) ensuring customer & operational excellence in parallel
Support Agile squads & Hybrid Teams ensuring timely and high-quality delivery
Measure the impact of initiatives to guide prioritization and capture efficiency gains
Perform gap analysis between journeys offered among different channels aiming to offer an omnichannel experience
Monitor key journey KPIs and collect internal feedback to drive continuous improvement
Disseminate information related to journey’s highlights via informative presentations aiming to increase internal awareness
Requirements
2-4 years of relevant professional experience in strategy/management consulting/process re-engineering/banking
Hold BSc and/or MSc degree in Engineering (preferably), Mathematics, Statistics or Physics
Proficient in the MS Office suite
Fluent in English (both in writing and verbally)
Strong analytical and problem-solving mindset with the ability to structure complexity
Strong interpersonal and communication skills, collaborative spirit, agility and can-do attitude
Benefits
Competitive remuneration
Hybrid work: work-life balance through remote and in-office work
Access Unlimited Udemy Learnings
Professional development and career guidance from successful executives
Premium Health & Life insurance for you, your partner and/or your family and mental health support
Pension plan to support your plans and future financial expectations
Team building & wellbeing activities
Potential Extra days of annual leave (Winter Bonus)
Exclusive discounts at partner stores
Staff pricing for banking products
Nursery and summer camp allowance for your little ones
Telecom Wireless Analyst managing enterprise wireless telecom operations for federal government clients. Handling service requests, usage monitoring, and ensuring efficient delivery of mobility services.
Analista de Logística Senior en Liebherr, gestionando operaciones logísticas y controles administrativos en Chile. Requiere 5 años de experiencia y nivel avanzado de inglés.
Smart Grid Analyst supporting Power Grid activities and delivering analysis for EDF Innovation Lab. Collaborating on technical topics to aid energy transition towards a sustainable future.
Senior Financial Analyst providing complex financial analysis for business functions at Hewlett Packard Enterprise. Guiding strategic decision - making and leading business initiatives for process improvement and mentoring analysts.
Senior Accountant ensuring compliance with Brazilian accounting standards and managing financial reporting. Collaborating with audits and improving accounting processes within a hybrid work environment.
Poste d'Analyste bilingue en Soutien Informatique au cabinet McCarthy Tétrault, basé à Montréal. Gestion des demandes de soutien, formation des utilisateurs et collaboration sur des projets techniques.
Portfolio Analyst responsible for analyzing complex loan applications and servicing loans at American AgCredit. Engaging in business development and maintaining customer relationships while promoting loan products.
Analyst developing digital, automated solutions in Global Wealth and Asset Management. Collaborating with teams to drive innovative solutions and support business partners.
Program Control Analyst managing financial tracking and reporting for government contracts. Collaborating with teams to support decision - making and ensuring compliance with financial requirements.
Student providing IT support for Deutsche Börse’s trading and clearing platforms. Involves ticket creation, administrative support and telephony assistance in a hybrid role.