Hybrid Customer Journey Analyst

Posted 2 weeks ago

Apply now

About the role

  • Map and analyze current (“as-is”) customer journeys/episodes to identify pain points, bottlenecks, and cost drivers
  • Lead the way towards the design of the ideal journey by leveraging various methodologies (Lean Six Sigma, Design Thinking etc) ensuring customer & operational excellence in parallel
  • Support Agile squads & Hybrid Teams ensuring timely and high-quality delivery
  • Measure the impact of initiatives to guide prioritization and capture efficiency gains
  • Perform gap analysis between journeys offered among different channels aiming to offer an omnichannel experience
  • Monitor key journey KPIs and collect internal feedback to drive continuous improvement
  • Disseminate information related to journey’s highlights via informative presentations aiming to increase internal awareness

Requirements

  • 2-4 years of relevant professional experience in strategy/management consulting/process re-engineering/banking
  • Hold BSc and/or MSc degree in Engineering (preferably), Mathematics, Statistics or Physics
  • Proficient in the MS Office suite
  • Fluent in English (both in writing and verbally)
  • Strong analytical and problem-solving mindset with the ability to structure complexity
  • Strong interpersonal and communication skills, collaborative spirit, agility and can-do attitude

Benefits

  • Competitive remuneration
  • Hybrid work: work-life balance through remote and in-office work
  • Access Unlimited Udemy Learnings
  • Professional development and career guidance from successful executives
  • Premium Health & Life insurance for you, your partner and/or your family and mental health support
  • Pension plan to support your plans and future financial expectations
  • Team building & wellbeing activities
  • Potential Extra days of annual leave (Winter Bonus)
  • Exclusive discounts at partner stores
  • Staff pricing for banking products
  • Nursery and summer camp allowance for your little ones

Job title

Customer Journey Analyst

Job type

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job