Back Office & Payments Analyst supporting internal operations, ensuring alignment with Fudo's strategic goals. Joining a tech - driven team improving payment solutions for clients across Latin America.
About the role
- Customer Journey Analyst in Eurobank focusing on redesigning customer journeys and enhancing experiences across various banking services. Utilize analytical thinking and Agile methodologies for process improvement.
Responsibilities
- Map and analyze current (“as-is”) customer journeys/episodes to identify pain points, bottlenecks, and cost drivers
- Lead the way towards the design of the ideal journey by leveraging various methodologies (Lean Six Sigma, Design Thinking etc) ensuring customer & operational excellence in parallel
- Support Agile squads & Hybrid Teams ensuring timely and high-quality delivery
- Measure the impact of initiatives to guide prioritization and capture efficiency gains
- Perform gap analysis between journeys offered among different channels aiming to offer an omnichannel experience
- Monitor key journey KPIs and collect internal feedback to drive continuous improvement
- Disseminate information related to journey’s highlights via informative presentations aiming to increase internal awareness
Requirements
- 2-4 years of relevant professional experience in strategy/management consulting/process re-engineering/banking
- Hold BSc and/or MSc degree in Engineering (preferably), Mathematics, Statistics or Physics
- Proficient in the MS Office suite
- Fluent in English (both in writing and verbally)
- Strong analytical and problem-solving mindset with the ability to structure complexity
- Strong interpersonal and communication skills, collaborative spirit, agility and can-do attitude
Benefits
- Competitive remuneration
- Hybrid work: work-life balance through remote and in-office work
- Access Unlimited Udemy Learnings
- Professional development and career guidance from successful executives
- Premium Health & Life insurance for you, your partner and/or your family and mental health support
- Pension plan to support your plans and future financial expectations
- Team building & wellbeing activities
- Potential Extra days of annual leave (Winter Bonus)
- Exclusive discounts at partner stores
- Staff pricing for banking products
- Nursery and summer camp allowance for your little ones
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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