Manager of Customer Support leading a team focused on order process improvements and customer experience in North America. Overseeing operations in Bohemia, NY and Marlborough, MA.
About the role
- Customer Care Representative connecting homebuyers with trade partners to ensure satisfaction in service and warranty work. Overseeing repairs and maintaining positive homeowner relations throughout the process.
Responsibilities
- Schedule and oversee repairs, ensuring completion within specified timeframes
- Maintain service request logs and documentation of all work performed
- Evaluate performance of trade partners and materials, reporting back to management
- Participate in department meetings and emergency on-call rotation schedules
Requirements
- High school diploma or GED; Associate’s degree or equivalent preferred
- 1-3 years of experience in residential customer service or construction field preferred
- Valid driver’s license with a good driving record
- Strong communication, organizational and time-management skills
- Physical presence requirements for in-person attendance at Company communities/job sites and offices during regular work hours
- Ability to occasionally bend, stoop, reach, lift, move and carry office materials and supplies weighing 50 pounds or less
- Finger dexterity to operate a computer keyboard and calculator
- Able to drive a vehicle
Benefits
- Health insurance plans including Medical, Dental, and Vision coverage
- 401(k) Retirement Plan with a $1 for $1 Company Match up to 5%
- Paid Parental Leave
- Associate Assistance Plan
- Education Assistance Program
- Up to $30,000 in Adoption Assistance
- Up to three weeks of vacation annually
- Generous Holiday, Sick Leave, and Personal Day policies
- New Hire Referral Bonus Program
- Home Purchase Discounts
- Everyone’s Included Day
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