Hybrid Customer Care Representative

Posted last month

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About the role

  • Schedule and oversee repairs, ensuring completion within specified timeframes
  • Maintain service request logs and documentation of all work performed
  • Evaluate performance of trade partners and materials, reporting back to management
  • Participate in department meetings and emergency on-call rotation schedules

Requirements

  • High school diploma or GED; Associate’s degree or equivalent preferred
  • 1-3 years of experience in residential customer service or construction field preferred
  • Valid driver’s license with a good driving record
  • Strong communication, organizational and time-management skills
  • Physical presence requirements for in-person attendance at Company communities/job sites and offices during regular work hours
  • Ability to occasionally bend, stoop, reach, lift, move and carry office materials and supplies weighing 50 pounds or less
  • Finger dexterity to operate a computer keyboard and calculator
  • Able to drive a vehicle

Benefits

  • Health insurance plans including Medical, Dental, and Vision coverage
  • 401(k) Retirement Plan with a $1 for $1 Company Match up to 5%
  • Paid Parental Leave
  • Associate Assistance Plan
  • Education Assistance Program
  • Up to $30,000 in Adoption Assistance
  • Up to three weeks of vacation annually
  • Generous Holiday, Sick Leave, and Personal Day policies
  • New Hire Referral Bonus Program
  • Home Purchase Discounts
  • Everyone’s Included Day

Job title

Customer Care Representative

Job type

Experience level

Junior

Salary

$19 - $34 per hour

Degree requirement

High School Diploma

Location requirements

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