Hybrid Customer AI Engineer

Posted last month

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About the role

  • Create and optimize base prompts to support customers’ content creation pipelines.
  • Utilize linguistic expertise to craft search patterns enforcing customer formatting guidelines.
  • Design, develop, and evaluate prompt chains for specific content creation tasks.
  • Scope projects and define best practices with Customer Success stakeholders and customers.
  • Maintain clear and comprehensive documentation of prompt engineering processes and outcomes.
  • Collaborate with engineering team members to integrate prompt engineering into the product.
  • Report to the VP of Technical Delivery.

Requirements

  • Bachelor's degree or higher in Computer science, Linguistics, or a related field
  • Solid coding proficiency using Python.
  • Professional experience in prompt design and a deep understanding of linguistic principles.
  • Expertise working with search patterns for morphology and word patterns.
  • Proven experience in designing, developing, and evaluating base prompts.
  • Knowledge of natural language processing and machine learning concepts is a plus.
  • Excellent communication and collaboration skills.
  • Problem-solving mindset and a passion for working on complex challenges.
  • Attention to detail and the ability to work independently and as part of a team.

Benefits

  • Generous PTO, plus company holidays
  • Medical, dental, and vision coverage for you and your family
  • Paid parental leave for all parents (12 weeks)
  • Fertility and family planning support
  • Early-detection cancer testing through Galleri
  • Flexible spending account and dependent FSA options
  • Health savings account for eligible plans with company contribution
  • Home office setup, cell phone, internet stipend
  • Wellness stipend for gym, massage/chiropractor, personal training, etc.
  • Learning and development stipend
  • Company-wide off-sites and team off-sites
  • Competitive compensation, company stock options and 401k

Job title

Customer AI Engineer

Job type

Experience level

Mid levelSenior

Salary

$130,200 - $164,700 per year

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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