Hybrid Customer AI Engineer

Posted last month

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About the role

  • Develop and build complex prompts, applications, and agents to support key customers
  • Work closely with Customer Success to transform customer input data into first-rate content using WRITER’s Palmyra models
  • Ensure customer content aligns with style and formatting requirements
  • Create and optimize base prompts and iterate to improve customer content pipelines
  • Utilize linguistic expertise to craft search patterns enforcing customer formatting guidelines
  • Design, develop, and evaluate prompt chains for specific content creation tasks
  • Scope technical projects with stakeholders and customers and define best practices for usage
  • Maintain clear and comprehensive documentation of prompt engineering processes and outcomes
  • Collaborate cross-functionally with engineering to integrate prompt engineering work into the product
  • Report initially to the VP of Technical delivery

Requirements

  • Bachelor's degree or higher in Computer science, Linguistics, or a related field
  • Solid coding proficiency using Python
  • Professional experience in prompt design and a deep understanding of linguistic principles
  • Expertise working with search patterns for morphology and word patterns
  • Proven experience in designing, developing, and evaluating base prompts
  • Knowledge of natural language processing and machine learning concepts is a plus
  • Excellent communication and collaboration skills
  • Problem-solving mindset and a passion for working on complex challenges
  • Attention to detail and the ability to work independently and as part of a team
  • Ability and willingness to attend in-person collaborative working sessions in office 2-3 days/week
  • Willingness/ability to legally work in the country where the job is located (may require authorization or visa)

Benefits

  • Generous PTO, plus company holidays
  • Medical, dental, and vision coverage for you and your family
  • Paid parental leave for all parents (12 weeks)
  • Fertility and family planning support
  • Early-detection cancer testing through Galleri
  • Flexible spending account and dependent FSA options
  • Health savings account for eligible plans with company contribution
  • Annual work-life stipends for home office setup, cell phone, internet
  • Annual wellness stipend for gym, massage/chiropractor, personal training, etc.
  • Annual learning and development stipend
  • Company-wide off-sites and team off-sites
  • Competitive compensation, company stock options and 401k

Job title

Customer AI Engineer

Job type

Experience level

Mid levelSenior

Salary

$130,200 - $164,700 per year

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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