KA
KalderosDirector of Data Science
Director of Data Science at Kalderos overseeing data functions and mentoring teams while driving product development. Focus on improving healthcare pricing transparency with data analytics.
About the role
- The CRM Data Manager plays a key role in transforming donor data into actionable insights by managing Operation Smile’s donor databases, including Blackbaud CRM (BBCRM) and Luminate Online.
- Responsible for executing targeted segmentation strategies to support multi-channel fundraising campaigns.
- Oversees gift entry and acknowledgment processes, ensures data accuracy through quality assurance protocols, and maintains standardized coding and operational procedures.
- Leads the development of database policies and procedures to ensure data is reliable, consistent, and effectively leveraged as a tool for fundraising, marketing, and analysis.
- Commits to continuous improvement, champions efficiency, innovation, and a “Donor First” approach by upholding high standards of data quality and integrity.
- Facilitate career development of team members by providing training opportunities, challenging tasks and stretch assignments and holding frequent development discussions.
- Work closely with the Director of Donor Services and Donor Relations Supervisor to ensure all Donor Relations associates are fully and consistently utilizing BBCRM for tracking all communications with constituents.
- Become a database expert and train users in the use of BBCRM and Luminate Online.
- Oversee daily operational activity on the database, including all gift entry, gift acknowledgement, revenue coding – looking for ways to improve quality control, data integrity and process efficiencies.
- Ensure quality of the data is maintained through NCOA/address updates, data appends, data returns from partner vendors, and frequent duplicate reports.
- Work closely with marketing and fundraising vendors to provide mailing lists, calling lists, and results reports on a regular basis.
- Coordinate cross-functionally to support use of the donor database by all departments to create a central repository of donor, student, volunteer and prospect data.
Requirements
- Thorough understanding of Direct Marketing fundraising including Digital Marketing and campaign management concepts.
- Proven experience in managing database upgrades and associated testing processes.
- Strong ability to write and execute detailed test plans.
- Ability to translate complex direct marketing or digital specifications and requirements into effective, efficient segmentation and/or query and output solutions.
- Strong knowledge of system configurations and the database toolsets utilized for segmentation and analytics.
- Experience in CRM systems like Blackbaud CRM, Salesforce a plus.
- Knowledge of Luminate Online & Team Raiser or like products a plus.
- Knowledge/Understanding of API technology and other extensibility software and applications is a plus.
- Strong organization and time management skills with the ability to manage several projects at one time while demonstrating the competency to prioritize and meet timelines, in a rapidly changing environment.
- Highly motivated, self-starter with the functional/technical skills to do the job at a high level of accomplishment.
- Must have attention to detail.
- Excellent communication skills both written and verbal.
- Service oriented, dedicated to meeting the expectations of internal and external customers.
- Possess high level of personal integrity and able to manage confidential information.
- Microsoft Products, SQL.
Benefits
- A Brighter Future - Make saving for the future easy with Operation Smile’s 401(k) plan, featuring Safe Harbor and employer matching.
- Cha-ching! Happy and Healthy - Kick back and relax with Operation Smile's all-in-one health plans! We've got your health, pharmacy, dental, and vision needs covered for you and your loved ones.
- Worry-Free Insurance - Enjoy true peace of mind with 100% paid premiums for life and AD&D insurances. We've got you covered, no matter what!
- Take Your Time (Off) - Flexible time off and celebrate with company-paid holidays! More time for fun and relaxation.
- Work it, Flex it - Enjoy flexible work arrangements that fit your lifestyle, with remote, on-site, and hybrid work arrangements.
- Travel Minus Stress - See the world through our unique employee programs, which offer opportunities to participate in international medical trips, community outreach, and global health initiatives.
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