FC
Ford Motor CompanyManager, Design
Design Manager overseeing consumer product design initiatives for Ford's licensing and merchandising team. Collaborating with global partners to ensure brand consistency and excellence.
About the role
- As a Conversation Designer, you will be responsible for designing engaging and effective conversational flows that deliver exceptional user experiences for voice and text-based AI systems.
- You will collaborate closely with product managers, developers, and AI engineers to ensure seamless and natural interactions between users and our AI platforms.
- Design Conversational Flows: Create intuitive, engaging, and user-friendly conversation scripts for chatbots, virtual assistants, and other AI-driven interfaces.
- User-Centric Design: Focus on understanding user needs and behaviors to craft conversations that are natural, empathetic, and aligned with business goals.
- Collaborate with Cross-Functional Teams: Work closely with developers, product managers, and data scientists to ensure the implementation of conversation designs is technically feasible and aligns with project requirements.
- Prototype and Test: Build conversation prototypes, conduct usability testing, and iterate on designs based on user feedback and analytics.
- Maintain Consistency: Ensure consistency in tone, language, and brand voice across different channels and touchpoints.
- Improve AI Performance: Analyze and optimize conversation flows based on data and user feedback to improve engagement and performance of the AI system.
- Documentation: Document conversation designs, flows, and user journeys for team collaboration and future reference.
Requirements
- 2-3 years of experience in conversation design, UX writing, or related fields with hands-on experience in chatbot or conversational AI projects.
- Strong writing and communication skills with the ability to create clear, concise, and engaging dialogue for AI systems.
- Experience with CSM responsibilities will be an added advantage
- Experience with conversation design tools (e.g., Voiceflow, Botmock, Dialogflow, or similar platforms).
- Solid understanding of natural language processing (NLP) and conversational AI technologies.
- Ability to collaborate effectively with technical and non-technical teams.
- A user-first mindset with a focus on designing seamless and natural experiences.
- Strong problem-solving skills with the ability to adapt to changing project requirements.
- A passion for conversational AI and delivering exceptional user experiences.
- Preferred Qualifications: Experience working in agile development environments.
- Familiarity with voice interfaces and multilingual conversation design.
- Knowledge of AI training data and conversational analytics.
Benefits
- A culture comprised of diverse, global teams who have a passion for collaboration and client service.
- The ability to have an impact on a fast-growing startup and innovative and state-of-the-art AI products and solutions.
- A competitive salary and scope for further advancement.
- A great environment that promotes open feedback and a flat hierarchy, working at Enterprise Bot is a refreshing mix of purpose, challenge, and fun.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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