Relationship Banker at Bank of America assisting clients with financial needs. Engaging clients in the lobby and processing transactions through self - service resources.
CU
Hybrid Contact Centre Representative – Disputes, Credit Cards, Bilingual French and English
Posted 4 months ago
About the role
- Bilingual Contact Centre Representative resolving credit card disputes and chargebacks. Remote Agent@Home with occasional on-site attendance near Fredericton, serving CIBC clients.
Responsibilities
- Respond to incoming inquiries and requests from credit card clients in a pleasant, courteous, knowledgeable and professional manner
- Make outbound calls to clients to resolve disputes, educate clients on dispute handling process, or request additional information
- Take complete ownership of calls and follow up with customers when necessary
- Gather information as required by Visa and MasterCard Operating Regulations to process and support chargebacks
- Request and send customer correspondence and follow up
- Resolve credit card application inquiries using Review, Secured, Duplication, Missing and Verification rules
- Process credit limit change requests using clear and empathetic judgement
- Participate in 5 weeks of training (mix of in-class learning and on-the-job application)
- Work within Contact Centre hours and be flexible for evening, weekend and holiday shifts
Requirements
- Fluency in French and English (bilingual)
- Reside within a 2 hour radius of the CIBC main Office (440 King St, Fredericton)
- Ability to attend primary work location within two hours' notice
- Ability to work independently with a secure workspace (room/office with door)
- Wired Internet connection (minimum download 15 Mbps and upload 10 Mbps); satellite internet prohibited
- Flexible to work evening shifts, weekends and holidays (Contact Centre hours Mon–Sun 8:00AM–12:00AM EST)
- Legally eligible to work at the specified location (valid work or study permit where applicable)
- May be required to complete attribute-based assessment and skills tests (simulation, coding, French proficiency, MS Office)
- Call center, customer service and communication skills
Benefits
- Competitive salary and incentive pay
- Banking benefits and benefits program
- Defined benefit pension plan
- Employee share purchase plan
- Vacation offering
- Wellbeing support
- MomentMakers social, points-based recognition program
- Purpose Day paid day off for growth and development
- 5 weeks of training (in-class and on-the-job)
- Agent@Home remote work program and flexible remote arrangements
- Technological toolkit and workspace support
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Relationship Banker engaging clients in the Flushing NY Area to facilitate financial transactions. Bilingual Mandarin required for educating clients on financial solutions and services.
Behavior Technician providing one - on - one ABA services to children with Autism and collaborating with families in Omaha, NE. Full training offered, making it a great entry point into psychology.
Receptionist managing phone calls and assisting clients at San Jacinto Funeral Home. Providing support and information to clients during delicate situations.
Bilingual Clinical Assistant supporting orthotic and prosthetic patient care services under supervision. Assisting practitioners with technical tasks and patient management.
Field Associate managing client experiences and sales opportunities in a hybrid role. Responsible for customer engagement and effective communication in retail and service settings.
Relationship Banker engaging clients in Brooklyn for financial guidance and self - service transaction assistance. Ensuring a high - quality client experience while adhering to banking regulations.
Relationship Banker engaging clients in the Brooklyn NY area to assist with transactions. Focus on client education and building strong relationships through banking services.
Bilingual customer service representative handling inquiries and providing support to Spanish - speaking customers. Ensuring high - quality service and communication throughout the customer experience.
Coloplast's Consumer Advisor responsible for educating end - users and caregivers on product use. Handling inquiries and providing support during regular business hours.