Bilingual Tenant Advocate supporting individuals and families facing housing instability by providing financial assistance for rental payments and facilitating access to community resources.
About the role
- Bilingual customer service representative handling inquiries and providing support to Spanish-speaking customers. Ensuring high-quality service and communication throughout the customer experience.
Responsibilities
- Assist customers in Spanish, ensuring personalized, high-quality service;
- Provide detailed information about vehicle rentals, services offered, timelines and company policies, ensuring all customer inquiries are clarified;
- Guide customers in using systems, apps and digital platforms, improving the user experience and promoting self-sufficiency;
- Resolve issues on first contact whenever possible, demonstrating proactivity and efficiency in problem-solving;
- Investigate cases requiring access to internal systems, interdepartmental validations or document analysis, ensuring accurate and complete resolution;
- Perform financial adjustments, reprocessings and regularizations, maintaining transaction integrity and accuracy;
- Forward and follow up on requests with other company departments, ensuring customer requests are handled promptly and effectively;
- Support field teams, branches and partners involved in international operations, fostering collaboration and information sharing;
- Ensure customers clearly understand the next steps, when applicable, providing transparent and effective communication.
Requirements
- Proven fluency in Spanish (spoken and written);
- High school diploma (university studies in progress preferred);
- Previous experience in customer service or related areas;
- Clear, empathetic and solution-oriented communication skills;
- Strong analytical thinking and organizational skills.
Benefits
- Profit sharing (PLR)
- Meal allowance
- Meal voucher
- Health insurance
- Dental insurance
- Gympass
- Private pension plan
- Transportation allowance
- Allya
- Unlimited access to a variety of courses through our Localiza University
- Internal training and development programs
- Discounts on vehicle purchases and rentals
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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